Insurance Customer Service Representative

4 weeks ago


Chillicothe, Ohio, United States State Farm Insurance Full time

Customer Service Representative Job Description

As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.

Key Responsibilities:

  • Assist customers with their insurance needs by providing accurate and timely information.
  • Process policy changes and updates in the system.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain customer records and update information as needed.

Requirements:

  • Stay up to date with insurance products and industry trends to effectively assist customers.
  • Follow company policies and procedures to ensure compliance with regulations and guidelines.
  • Meet or exceed performance goals and targets set by the company.
  • Continuously improve knowledge and skills through training and development opportunities.


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