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Chief of Patient Care Services

2 months ago

Lansing, Michigan, United States Planned Parenthood of Michigan Full time

POSITION TITLE:
Director of Patient Care Operations

REPORTS TO:
Senior VP of Patient Care Operations

LOCATION:
Remote within Michigan

STATUS:
Full Time, Exempt

ANNUAL SALARY:
$108,100

BENEFITS:
Medical, Dental, Vision, STD, LTD. Life & ADD, 403B, Flexible Spending Account, Generous Paid Time off Program and Free healthcare at our clinics for you and your immediate family

Planned Parenthood of Michigan has implemented a mandatory vaccination policy requiring COVID-19 vaccinations including boosters when eligible for all employees.

Position Overview
The Director of Patient Care Operations oversees the clinical management of multiple health facilities throughout Michigan.

This role demands dedicated leadership to ensure the delivery of high-quality, inclusive, and patient-focused care in collaboration with health center teams, including managers, clinicians, and various staff members.

This leader will exemplify a strong commitment to racial equity, reflected in all interactions with colleagues, external partners, and during staff supervision.

Key Responsibilities
Leadership
Demonstrates a commitment to racial equity.

Stays informed about Planned Parenthood of Michigan's initiatives towards enhanced racial equity standards, holding themselves and their team accountable.

Manages and mentors a diverse team, fostering an organizational culture that promotes inclusivity and equity.

Provides guidance and development to health center managers to meet monthly and annual objectives, ensuring exemplary levels of staff and patient engagement.

Offers support in financial management and budgeting for assigned health centers.

Facilitates ongoing collaboration with community partners and other healthcare providers to promote PPMI as a vital community resource and establish referral networks.

Actively participates as a member of PPMI's Leadership Team.
Leads team members through a performance support process that includes goal setting, routine feedback, and continuous development.
Empowers staff to fulfill their responsibilities effectively.
Provides regular developmental feedback to the team, emphasizing practices related to equity.
Collaborates with the communications team to identify priorities for external communications that support patient care marketing and outreach goals.
Represents PPMI at meetings, community events, conferences, and fundraising activities as appropriate.
Continuously pursues professional growth by attending relevant conferences and seminars.
Operations

Monitors and is accountable for performance outcomes of assigned health centers, including financial metrics, employee and patient satisfaction, and productivity.

Leads and manages health center expansion, enhancement, relocation, and development initiatives.

Works with Business Operations to create, implement, and facilitate processes and policies for billing and collecting services covered by third parties.

Ensures compliance with all Planned Parenthood and regulatory policies, practices, procedures, and standards in health center operations through collaboration with the Director of Quality, Risk & Compliance.

Plans and supervises activities necessary for achieving accreditation and required licensure.

Coordinates with clinical leadership to identify, develop, and implement clinical workflows, policies, and procedures that maintain high-quality patient care.

Maintains comprehensive knowledge of all Planned Parenthood Policies and Procedures regarding health center management and clinical operations. Regularly reviews new and existing policies with health center staff.

Interprets and applies policies while identifying and recommending changes as necessary to achieve desired outcomes.

Collaborates with health center managers and clinicians to assess staff training needs and coordinates appropriate training with the support of Learning/Development.

Works with the Research team to implement and expand research initiatives within health centers.
The above duties and responsibilities are not an exhaustive list of required responsibilities, duties, and skills. Other duties may be added, and this job description can be amended at any time.
Qualifications and Experience
Required
Minimum of 5 years of supervisory experience in a healthcare environment.
Proven ability to achieve objectives in collaboration with other functional areas.
Demonstrated commitment to Planned Parenthood's mission, vision, and values.

Skills and Abilities:


Ability to work under pressure on multiple projects concurrently and meet deadlines in a fast-paced environment with frequent interruptions and changing priorities.

Facilitate meetings, ensuring that all viewpoints, ideas, and issues are addressed.
Maintain attention to detail while keeping a broader perspective.
Engaged listener with the ability to build consensus both within and outside the organization.
Gather information, identify links and trends, and apply findings to assignments.
Inspire enthusiasm and influence, motivate, and persuade others to achieve desired outcomes.
Interpret and apply organizational policies and identify and recommend changes as appropriate.
Communicate effectively, both verbally and in writing.
Work independently as well as collaboratively within a team environment.
Lead and work effectively in a remote setting.
Handle stressful situations and provide high-quality customer service in a calm and professional manner.
Establish and maintain effective working relationships.
Analyze information and data, solve problems, and manage projects.
Exercise a high degree of judgment and diplomacy while maintaining confidentiality.
Preferred
  • Bachelor's degree in Health Care Administration or a related field
Key Requirements

Commitment to advancing racial equity in one's work: interest in expanding knowledge about the role that racial inequity plays in our society.

Awareness of multiple group identities and their dynamics; bring a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactions.

Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity.

Strong sense of accountability to diversity, equity, and inclusion principles and practices.
Understanding of the impact of identity dynamics on organizational culture.
Commitment to Planned Parenthood's In This Together service ethos, workplace values, and service standards.
We value a truly diverse workforce and a culture of inclusivity and belonging.

Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.