Social Services Director

1 week ago


Chicago, Illinois, United States Chinese Mutual Aid Association Inc Full time
Job Description

Chinese Mutual Aid Association Inc is seeking a highly motivated and detail-oriented Social Services Director to join our team. As a key member of our organization, you will be responsible for overseeing the daily activities of our social services department and ensuring that our staff provide high-quality services to assist immigrants and low-income families in navigating various social services.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and support a team of social services staff to ensure they are providing excellent services to our clients.
    • Evaluate the performance of staff and provide feedback to improve their skills and productivity.
  • Program Development and Implementation
    • Develop and implement specific annual departmental goals and objectives that align with the organization's mission and vision.
    • Design and implement programs that meet the needs of our clients and community.
  • Compliance and Reporting
    • Ensure that all program activities are in compliance with service contract requirements and funding agency regulations.
    • Submit accurate and timely program and financial reports to funding agencies.
  • Needs Assessment and Evaluation
    • Conduct regular needs assessments to evaluate the effectiveness of our programs and services.
    • Make recommendations for program improvements based on assessment findings.
  • Personnel Management
    • Make personnel recommendations regarding staffing decisions, including hiring, promotions, and terminations.
  • Administrative Tasks
    • Compile monthly centralized metrics and Key Performance Indicators (KPI) reports.
    • Attend monthly agency-wide Directors and Managers meetings for program implementations and updates.
    • Proactively review and maintain program budget.
Requirements
  • Bachelor's Degree in Social Work, Public Administration, or a related field.
  • At least two years of experience in program administration and development of social services.
  • Bilingual (Chinese/English) skills preferred.
  • Experience working with immigrant and refugee community/clientele and Asian culture preferred.
  • Experience with Microsoft, Google Suite, and Salesforce.
  • Excellent communication, organization, and writing skills required.
Work Environment
  • This job operates in a clerical, office setting.
  • The position requires reliable transportation or access to public transportation for travel.
Physical Demands

This is a largely sedentary role; however, some filing is required.



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