Membership Service Representative

2 weeks ago


Washington, United States YMCA of Metropolitan Washington Full time
{"title": "Membership Service Representative", "subtitle": "Join the YMCA of Metropolitan Washington Team", "content": "

The YMCA of Metropolitan Washington is a leading nonprofit organization that serves as an anchor in the community, offering programs and services that encompass youth development, healthy living, and social responsibility.

About the Job

The Membership Service Representative (MSR) position reports to the Membership Director and serves as the key resource point for information regarding branch programs, activities, merchandise, and other general communication needs.

Key Responsibilities
  • Handles a variety of front desk responsibilities for members and guests, including guest tours, new membership sales, member renewals and cancellations, and providing information by phone and in-person.
  • Develops engaging relationships with members, moving their experience from casual to connected to committed with the YMCA mission.
  • Provides outstanding customer service to all members, guests, staff, and the community at-large.
Qualifications and Skills
  • High school diploma or GED.
  • Must possess initiative, enthusiasm, common sense/good judgement, strong customer service skills, and the ability to remain calm in stressful situations.
  • Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace.
  • Strong communication and relationship-building skills.
  • PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly.
Benefits

The YMCA of Metropolitan Washington provides progressive employee benefits, including employer-funded retirement plan, 403(b) savings plan, high-quality and affordable healthcare, free YMCA membership for employee, spouse, and dependents, paid time off/sick leave, and numerous professional development opportunities.

", "lang_code": "en-US"}

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