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Membership Service Representative

2 months ago

Washington, United States YMCA of Metropolitan Washington Full time
About the Job

The YMCA of Metropolitan Washington is a leading nonprofit organization that has a strong commitment to nurturing the potential of kids, promoting healthy living, and fostering a sense of social responsibility.

We are seeking a highly motivated and customer-focused Membership Service Representative to join our team. As a key resource point for information regarding branch programs, activities, merchandise, and other general communication needs, you will be responsible for handling a variety of front desk responsibilities for members and guests.

Key Responsibilities:
  • Provide exceptional customer service to all members, guests, staff, and the community at-large.
  • Handle new membership sales, member renewals, and cancellations.
  • Provide information by phone and in-person.
  • Facilitate facility access control and guest pass policy enforcement.
  • Register members for programs and assist with the Easy to Enroll process.
  • Perform basic computer entry and maintain a clean, uncluttered front desk workspace.
Requirements:
  • High school diploma or GED.
  • Initiative, enthusiasm, common sense, good judgment, strong customer service skills, and the ability to remain calm in stressful situations.
  • Detail-oriented, multi-tasker with strong organizational skills.
  • Strong communication and relationship-building skills.
  • PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly.
Benefits:
  • Employer-funded retirement plan with vesting after two years of service or 1000 hours compensated time in each of those two years.
  • 403(b) savings plan.
  • High-quality and affordable healthcare.
  • Free YMCA membership for employee, spouse, and dependents.
  • Paid time off/sick leave.
  • Numerous professional development opportunities.