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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Service & Sales Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, while also driving sales and promoting our brand.
Key Responsibilities- Provide legendary member experiences by consistently delivering a high level of service to all who enter the club.
- Enroll new members and explain the terms of all memberships.
- Have full knowledge of all club offers and ancillary services to facilitate the sale of memberships and promote company business.
- Answer phones and assist guests/members with various questions, including memberships, ancillary services, and billing inquiries.
- Perform tasks in line with creating a legendary member experience, including making member phone calls, assisting members with account questions, and processing POS transactions.
- Efficiently check in and handle routine member service tasks using club systems, such as creating online accounts, resetting passwords, updating credit cards, collecting past due balances, and managing group exercise class reservations.
- Provide a high level of customer service and attentiveness to member and guest needs.
- Be responsive to member feedback, complaints, and escalate issues to club management as necessary.
- Assist management in administrative tasks, including billing calls and confirming appointments.
- 1+ years prior gym experience in a member-facing role and/or prior customer service role preferred.
- Experience working with computer systems and navigating through work screens.
- Child & Adult CPR/AED certified.
- Ability to proficiently use our POS and membership system, timekeeping, and any other computer programs required to meet the business needs of the customer and NYSC our family of brands.
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
