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Service Technician for Severe Valve Solutions

2 months ago

Houston, Texas, United States IMI Critical Engineering Full time
Equal Opportunity Employer

IMI Critical Engineering is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Position Overview

The Service Technician plays a crucial role in planning and coordinating activities related to investigating and resolving customer-reported technical issues with severe service valves. This position aims to eliminate future operational or service challenges by executing the responsibilities outlined below.

Key Responsibilities
  • Conduct field service tasks, including installation, maintenance, and repair/replacement of CCI and Sulzer Valve Products at client facilities. This involves collaborating with customers to guide site maintenance personnel or directly performing necessary maintenance activities.
  • Propose design and drawing modifications to the Engineering department and prepare as-built sketches for their review and inclusion in design updates.
  • Analyze and evaluate technical challenges, collaborating with Engineering as necessary to develop effective solutions applicable to all severe service control valves.
  • Leverage technical product knowledge to assist engineering and sales teams as required.
  • Identify opportunities to expand the CCI installed base of valves through replacements, retrofits, or upgrades, coordinating with the Sales Department to maximize visibility for every valve and spare parts opportunity.
  • Exercise independent judgment to make decisions without immediate supervision.
  • Complete other assignments as needed and ensure timely submission of Expense Reports and Service Reports.
  • Instruct and train customers on the proper maintenance and repair of CCI products.
  • Advise customers on maintaining adequate spare parts levels and product upgrades, collaborating with the Sales Department to capitalize on these opportunities.
  • Troubleshoot issues related to CCI products, determining appropriate repair or replacement methods.
  • Manage unexpected challenges that arise during on-site activities, such as missing or incorrect spare parts, urgent repairs, or addressing customer concerns.
  • Collaborate with the Engineering Department to rectify design or manufacturing errors.
What We Offer
  • Multiple health plan options: HMO, PPO, and High Deductible Health Plans with low-cost sharing.
  • Competitive 401K plan with no vesting period and up to 6% contribution matching.
  • 14-week maternity leave at full pay after one year of service (equivalent benefits for adoption).
  • 4-week paternity leave at full pay after one year of service (equivalent benefits for adoption).
  • Employee Resource Groups that foster community and support, including networks for Pride and Women.
  • Vacation and sick time, including inclusive holidays.
  • Career development opportunities through IMI's 'Catalyst' Program.
  • Employer contributions for Health Savings Accounts, with many options for free virtual telemedicine and teletherapy.
  • Mental health and wellness programs to support employees and their families.
  • A comprehensive suite of voluntary benefits, including critical illness insurance, legal insurance, identity theft protection, and more.
  • Short and long-term disability insurance, along with basic life insurance at twice the employee's salary at no cost.
  • Access to free financial advisors, webinars, and classes through Charles Schwab.
  • Annual Employee Stock Purchase Plan with options to purchase IMI shares at a reduced price, ensuring no risk of loss.
Candidate Profile
  • 3-6 years of experience in an assembly role or relevant field service experience in an industrial setting.
  • Desirable experience in machining or metal removal.
  • Associate's degree in a technical field is preferred.
  • Familiarity with CCI, BTG Bailey, and Sulzer products.
  • Experience in valve and actuator assembly and disassembly.
  • Ability to read blueprints and drawings.
  • Basic machining skills.
  • Understanding of power plant and refinery operations.
  • Experience with control system calibration.
  • Proficient in computer operations, including Word, Excel, and email.
  • Knowledge of various inspection techniques such as Magnetic Particle (MP) and Penetrant Testing (PT).
  • Skills in managing on-site field service activities to ensure customer satisfaction and compliance with contractual agreements.
  • Ability to exercise independent judgment in analyzing and resolving technical issues related to severe service valves, particularly CCI and Sulzer products. Willingness to travel up to 75% of the time, both domestically and internationally, often on short notice.
  • Capable of performing managerial and administrative tasks within the field service team.
  • Ability to work independently at customer sites with occasional supervision, including creating documentation of service calls.
  • Demonstrated ability to troubleshoot and repair intermediate-level valve issues.
Physical Requirements

The physical demands of this position require the employee to regularly sit, use hands for manipulation, and communicate effectively. Occasionally, the employee may need to stand, walk, reach, climb, or stoop. The role may require lifting and moving up to 50 pounds. Specific vision abilities include close vision and the ability to adjust focus.

Work Environment

The work environment includes exposure to moving mechanical parts, wet or humid conditions, high places, fumes, airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level may range from moderate in office settings to loud in manufacturing environments.