Field Service Technician
5 days ago
IMI plc is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing industrial valves and equipment at customer sites.
Key Responsibilities- Perform field service assignments involving installation, start-up, maintenance, and repair/replacement of industrial valves and equipment.
- Collaborate with customers to direct performance of site maintenance personnel or personally perform maintenance tasks.
- Evaluate and analyze technical problems and develop solutions in collaboration with the engineering team.
- Utilize technical product and application knowledge to assist the engineering and sales teams as needed.
- Look for opportunities to increase the installed base of industrial valves through replacement, retrofits, or upgrades.
- Makes judicious use of authority to make independent choices free from immediate direction or supervision.
- Other assignments as required.
- Timely submittal of Expense Reports and Service Reports.
- Instructs/trains customers in the proper maintenance and repair of industrial valves and equipment.
- Advises customers of adequate spare parts levels and product upgrades.
- Troubleshooting problems involving industrial valves and equipment and determining methods of repair and/or replacement.
- Managing unforeseen challenges that arise during the execution of on-site activities.
- Multiple health plans to choose from: HMO, PPO, and High Deductible Health Plans with a low-cost share.
- Best-in-class 401K plan with zero vesting and up to 6% contribution matching.
- 14-week maternity leave at full pay following one year of service (Adoption benefits are equivalent).
- 4-week paternity leave at full pay following one year of service (Adoption benefits are equivalent).
- Employee Resource Groups that offer community and support.
- Vacation/Sick time, encompassing inclusive holidays.
- Career Development opportunities.
- Employer contribution for Health Savings Account, and in many cases free virtual telemedicine, and teletherapy.
- Mental Health and wellness programs to support you and your family.
- Full suite of voluntary benefits to tap into.
- Short & long-term disability as well as basic life insurance at 2x your basic salary at no cost to the employee.
- Free financial advisors, webinars, and classes through Charles Schwab.
- Annual Employee Stock Purchase Plan with option to purchase IMI shares at a reduced employee only price.
- 3-6 years in an inside assembly role or relevant external experience in an industrial field service role.
- Machinist/metal removal experience desirable.
- Associate's degree in a technical discipline desirable.
- Technical aspects of CCI, BTG Bailey, and Sulzer products.
- Valve and actuator assembly and disassembly.
- Blueprint/Drawing reading.
- Basic machining.
- Basic operation of Power Plants and Refineries.
- Control system calibration.
- Computer operations such as Word, Excel, E-mail.
- Knowledge of various inspection techniques such as MP, PT, etc.
- Skills in managing on-site field service activities necessary to complete the valve project to the satisfaction of the customer.
- Skills in exercising independent judgment in the analysis, resolution, and execution of solutions to technical problems associated with all severe service valves.
- Ability to travel 75% of the time, domestically or internationally, on as little as 24 hour notice.
- Capable of performing managerial/administrative tasks within the field service group.
- Primarily working independently at a customer's site with occasional supervision.
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
- The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 50 pounds.
- While performing the duties of this job, the employee is frequently exposed to moving mechanical parts; occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; and risk of electrical shock when in the shop area to inspect valves.
- The noise level in the work environment is usually moderate (office/cubicle environment with computers, fax machines and printers operating) to loud (manufacturing environment with large machinery operating).
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