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Field Service Engineer

1 month ago

Houston, Texas, United States IMI Critical Engineering Full time
About the Role

We are seeking a highly skilled Field Service Engineer to join our team at IMI Critical Engineering. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing severe service control valves at customer plants.

Key Responsibilities
  • Perform field service assignments involving installation, start-up, maintenance, and repair/replacement of CCI and Sulzer Valve Products.
  • Recommend design and drawing changes to the Engineering department and prepare as-built sketches for review and inclusion in design/drawing changes.
  • Evaluate and analyze technical problems and collaborate with Engineering to develop solutions for all severe service control valves.
  • Utilize technical product and application knowledge to assist the Engineering and Sales teams as needed.
  • Look for opportunities to increase the CCI installed base of valves through replacement, retrofits, or upgrades to CCI supplied valves.
  • Coordinate with the CCI Sales Department to maximize exposure to every valve and spare parts opportunity.
  • Makes judicious use of authority to make independent choices free from immediate direction or supervision.
  • Other assignments as required.
  • Timely submission of Expense Reports and Service Reports.
  • Instruct and train customers in the proper maintenance and repair of CCI products.
  • Advises customers of adequate spare parts levels and product upgrades and works with the CCI Sales Department to capitalize on opportunities.
  • Troubleshoot problems involving CCI products and determine methods of repair and/or replacement.
  • Manage unforeseen challenges that arise during on-site activities such as missing or wrong spare parts, the need for unexpected body repairs, upset or anxious customers, etc.
  • Work with the CCI Engineering Department to resolve design and/or manufacturing errors.
What We Offer
  • Multiple health plans to choose from: HMO, PPO, and High Deductible Health Plans with a low-cost share.
  • Best-in-class 401K plan with zero vesting and up to 6% contribution matching.
  • 14-week maternity leave at full pay following one year of service (Adoption benefits are equivalent).
  • 4-week paternity leave at full pay following one year of service (Adoption benefits are equivalent).
  • Employee Resource Groups that offer community and support, like our Pride Network and Network of Women groups.
  • Vacation/Sick time, encompassing inclusive holidays.
  • Career Development opportunities (IMI's 'Catalyst' Program).
  • Employer contribution for Health Savings Account, and in many cases free virtual telemedicine, and teletherapy.
  • Mental Health and wellness programs to support you and your family.
  • Full suite of voluntary benefits to tap into, including but not limited to: Critical illness insurance, hospital indemnity, legal insurance, identity theft protection, and pet insurance or home & auto insurance through our discount advantage platform.
  • Short & long-term disability as well as basic life insurance at 2x your basic salary at no cost to the employee.
  • Free financial advisors, webinars, and classes through Charles Schwab.
  • Annual Employee Stock Purchase Plan with option to purchase IMI shares at a reduced employee only price - no opportunity to lose, only to profit or refund your investment 100%.
Requirements
  • 3-6 years in an inside assembly role or relevant external experience in an industrial field service role.
  • Machinist/metal removal experience desirable.
  • Associate's degree in a technical discipline desirable.
  • Technical aspects of CCI, BTG Bailey, and Sulzer products.
  • Valve and actuator assembly and disassembly.
  • Blueprint/Drawing reading.
  • Basic machining.
  • Basic operation of Power Plants and Refineries.
  • Control system calibration.
  • Computer operations such as Word, Excel, E-mail.
  • Knowledge of various inspection techniques such as MP, PT, etc.
  • Skills in managing on-site field service activities necessary to complete the valve project to the satisfaction of the customer, and as contracted and agreed upon by CCI.
  • Skills in exercising independent judgment in the analysis, resolution, and execution of solutions to technical problems associated with all severe service valves, especially CCI and Sulzer.
  • Ability to travel 75% of the time, domestically or internationally, on as little as 24 hour notice.
  • Capable of performing managerial/administrative tasks within the field service group.
  • Primarily working independently at a customer's site with occasional supervision, and will at times be required to create full documentation or assist in creating documentation of the service call.
  • Demonstrates the ability to troubleshoot and repair intermediate level valve issues.
Physical Demands
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
  • The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, and ability to adjust focus.
Work Environment
  • While performing the duties of this job, the employee is frequently exposed to moving mechanical parts; occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; and risk of electrical shock when in the shop area to inspect valves.
  • The noise level in the work environment is usually moderate (office/cubicle environment with computers, fax machines and printers operating) to loud (manufacturing environment with large machinery operating).