Field Service Technician

1 month ago

Houston, Texas, United States IMI Americas Inc. Full time
Job Title: Field Service Technician

Job Summary:

We are seeking a highly skilled Field Service Technician to join our team at IMI Americas Inc. The successful candidate will be responsible for performing field service assignments involving installation, start-up, maintenance, and repair/replacement of Company's Valve Products at customer plants.

Key Responsibilities:

  • Perform field service assignments to ensure the efficient operation of IMI valves and minimize downtime.
  • Collaborate with the Engineering department to resolve technical problems and develop solutions.
  • Utilize technical product and application knowledge to assist the engineering and sales teams as needed.
  • Identify opportunities to increase the IMI installed base of valves through replacement, retrofits, or upgrades.
  • Make independent decisions to resolve technical problems and ensure customer satisfaction.
  • Prepare and submit expense reports and service reports in a timely manner.
  • Provide training and support to customers on the proper maintenance and repair of IMI products.
  • Troubleshoot problems involving IMI products and determine methods of repair and/or replacement.
  • Manage unforeseen challenges that arise during on-site activities, such as missing or wrong spare parts, and ensure customer satisfaction.

Requirements:

  • High School Diploma or equivalent required.
  • Have or capable of obtaining a TWIC card.
  • Associate's degree in a technical discipline desirable.
  • Minimum 2 years in an inside assembly role or relevant external experience in an industrial field service role.
  • Valve and actuator assembly and disassembly.
  • Blueprint/Drawing reading.
  • Basic machining.
  • Basic operation of Power Plants and Refineries.
  • Control system calibration.
  • Computer operations such as Word, Excel, E-mail.
  • Knowledge of various inspection techniques such as MP, PT, etc.
  • Skills in managing on-site field service activities necessary to complete the valve project to the satisfaction of the customer.
  • Ability to travel 75% of the time, domestically or internationally, on as little as 24 hour notice.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is frequently exposed to moving mechanical parts; occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; and risk of electrical shock when in the shop area to inspect valves.
  • The noise level in the work environment is usually moderate (office/cubicle environment with computers, fax machines and printers operating) to loud (manufacturing environment with large machinery operating).

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, and ability to adjust focus.

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