Desktop Support Specialist

2 weeks ago


Kansas City, Missouri, United States Diverse Lynx Full time
Job Summary

We are seeking a highly skilled Desktop Support Specialist to join our team at Diverse Lynx LLC. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring seamless desktop operations and resolving complex software and hardware issues.

Key Responsibilities
  • Provide desktop, laptop, printer, and proprietary software support and administrative functions to resolve user issues.
  • Remote support and troubleshooting of end-user issues, including Windows OS and MacBook support.
  • Investigate and troubleshoot software and desktop issues, ensuring timely resolution and minimal downtime.
  • Collaborate with the IT team to implement and maintain desktop management solutions, including imaging and O365 support.
Requirements
  • 4-6 years of experience in desktop support, IT service desk, or a related field.
  • Excellent problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Strong communication and interpersonal skills, with the ability to work effectively with users at all levels.
  • Proficiency in Windows OS, MacBook, and Zscaler troubleshooting.
What We Offer

Diverse Lynx LLC is an Equal Employment Opportunity employer, committed to fostering a diverse and inclusive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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