Desktop Support Specialist
2 weeks ago
We are seeking a highly skilled Desktop Support Specialist to join our team at Diverse Lynx LLC. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring seamless desktop operations and resolving complex software and hardware issues.
Key Responsibilities- Provide desktop, laptop, printer, and proprietary software support and administrative functions to resolve user issues.
- Remote support and troubleshooting of end-user issues, including Windows OS and MacBook support.
- Investigate and troubleshoot software and desktop issues, ensuring timely resolution and minimal downtime.
- Collaborate with the IT team to implement and maintain desktop management solutions, including imaging and O365 support.
- 4-6 years of experience in desktop support, IT service desk, or a related field.
- Excellent problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
- Strong communication and interpersonal skills, with the ability to work effectively with users at all levels.
- Proficiency in Windows OS, MacBook, and Zscaler troubleshooting.
Diverse Lynx LLC is an Equal Employment Opportunity employer, committed to fostering a diverse and inclusive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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