Senior Manager, Commercial Mortgage Lending
5 days ago
SS&C Technologies is seeking a highly experienced Senior Manager, Commercial Mortgage Lending to join our team. As a key member of our Commercial Loan Servicing team, you will be responsible for overseeing the daily operations of our commercial loan servicing function, ensuring timely and accurate processing of loan life cycle events, and managing a team of loan servicing specialists.
Key Responsibilities- Oversee the daily operations of our commercial loan servicing function, ensuring timely and accurate processing of loan life cycle events, including loan onboarding, payment processing, loan advance, escrow setup and disbursement, construction budget tracking, payoff preparation and processing, monthly statement generation, etc.
- Verify general ledger entries, loan cash transactions, interest accrual, and income are reconciled, and ensure scheduled servicing reports and month-end trial balances are delivered timely and accurately to clients.
- Hire, manage, and lead a team of loan servicing specialists, focusing on improving the efficiency and effectiveness of our primary loan outsourcing service.
- Manage client relationships, including maintaining key performance indicators (KPIs), operational calls, and project management of client-specific initiatives.
- Develop and implement consistent policies and procedures for clients, including business analysis, new requirements, workflow, and operational review.
- Identify inefficiencies in the current production process and implement operational efficiencies.
- Assist in the onboarding of new clients and serve as an escalation point for all clients.
- Bachelor's degree in Accounting or a related field.
- 10+ years of experience in primary loan servicing in the commercial loan administration services industry, with a strong preference for experience with a short-term credit fund, bank, or private RE fund.
- 5+ years of experience in a supervisory role in daily loan operations and client relations.
- Ability and solid understanding of best practices on functions of loan administration and loan accounting under US GAAP.
- Experience using loan administration and accounting software.
- Strong verbal and written communication skills.
- Strong analytical skills and ability to remain highly organized in a deadline-driven environment.
- Effective leader with the ability to promote collaboration within a team.
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