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Medical Customer Service Representative

2 months ago

Medina, Ohio, United States EverStaff Full time

Job Summary

 

About EverStaff

 

EverStaff is a reputable company seeking a skilled Healthcare Call Center Representative to join our team. As a Healthcare Call Center Representative, you will be responsible for providing exceptional customer service to patients and healthcare professionals.

 

Key Responsibilities

 

  • Customer Service: Respond to customer inquiries, resolve issues, and provide product information in a professional and courteous manner.
  • Product Knowledge: Develop expertise in various therapies and durable medical equipment products to assist customers and physicians effectively.
  • Documentation and Order Processing: Obtain necessary documentation to process orders, create purchase orders, and receive purchase orders.
  • Record Keeping: Document all customer interactions in the appropriate system.
  • Office Equipment: Maintain and operate standard office equipment.

 

Requirements

 

  • Education: High school diploma required.
  • Skills: Strong organizational and problem-solving skills, with keen attention to detail.
  • Experience: Previous experience or training in customer service or a medical field is preferred but not required.
  • Working Conditions: Ability to sit for extended periods and lift up to 30 lbs.
  • Communication: Ability to understand directions, communicate effectively, and respond to inquiries.

 

Equal Opportunity Employer

 

EverStaff is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.