Sales and Customer Service Representative

5 days ago


Medina, Ohio, United States Sure-Foot Industries Corp Full time
Job Title: Inside Sales / Customer Service Representative

At Sure-Foot Industries Corp, we are seeking a highly motivated and skilled Inside Sales / Customer Service Representative to join our sales, marketing, and customer response team. As a key member of our team, you will be responsible for providing exceptional customer service, driving sales growth, and contributing to the company's overall success.

Key Responsibilities:
  • Contact and qualify in-bound leads to identify customer needs and provide tailored solutions.
  • Develop and maintain strong relationships with current customers to drive repeat business and growth.
  • Work closely with the Director of Sales and Administration to identify and convert new customers, grow existing accounts, and meet quarterly sales goals.
  • Manage customer interactions, including phone calls, emails, and in-person meetings.
  • Process credit applications, set up new customers, and manage customer notes.
  • Enter sales orders, send acknowledgements, and generate proper documentation.
  • Manage accounts receivable, review account status, and investigate and resolve receivable disputes.
Requirements:
  • 2+ years of inside sales experience or customer service background.
  • Proficient in ERP and CRM systems, with a willingness to learn creative programs.
  • Excellent communication and interpersonal skills, with a strong ability to build relationships.
  • Organizational and time management skills, with a focus on meeting deadlines and achieving sales goals.
  • Ability to adapt quickly to new and varied job tasks, with a strong attention to detail.
About Us:

Sure-Foot Industries Corp is a leading manufacturer of anti-slip products, with a strong commitment to customer satisfaction and service. We offer a dynamic and supportive work environment, with opportunities for growth and development.

If you are a motivated and results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.



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