Assistant Parking Manager

6 days ago


Boston, Massachusetts, United States Massachusetts General Hospital Full time
Parking Operations Supervisor Job Description

Job Summary:

The Parking Operations Supervisor is responsible for overseeing the daily operations of the parking department at Massachusetts General Hospital. This includes supervising a team of parking staff, managing cash transactions, and ensuring the smooth operation of parking systems.

Key Responsibilities:

  • Supervise a team of parking staff, including lead cashiers and parking service assistants
  • Manage cash transactions, including cash handling and reconciliation
  • Ensure the smooth operation of parking systems, including computerized revenue control systems
  • Train and develop parking staff to ensure they have the necessary skills and knowledge to perform their duties
  • Monitor and maintain parking facilities, including garages and lots
  • Respond to customer complaints and issues in a professional and courteous manner
  • Work with the Parking Technical and Systems Manager to implement policies and procedures
  • Assist with special events and parking operations as needed

Requirements:

  • 2-5 years of experience in a supervisory role, preferably in a high-volume, cash-oriented customer service environment
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and in a fast-paced environment
  • Ability to lift up to 25 pounds and stand for long periods of time
  • Valid driver's license required

Working Conditions:

The Parking Operations Supervisor will work in a fast-paced environment with frequent interactions with customers and staff. The position requires the ability to work in a variety of weather conditions and to lift up to 25 pounds.



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