Mall of America Cashier
3 days ago
We are seeking a highly motivated and customer-focused Cashier to join our team at Mall of America. As a Cashier, you will be responsible for providing exceptional guest service to all visitors, maintaining a welcoming and inviting atmosphere, and ensuring a positive experience for our guests.
Key Responsibilities:- Provide outstanding guest service by greeting and conversing with guests, determining their needs, and responding to their inquiries in a courteous and polite manner.
- Assist guests with product, ticket, and general questions concerning Mall of America, Nickelodeon Universe, and the local region.
- Maintain specific product areas as determined by the supervisory team, ensuring that they are clean, organized, and well-stocked.
- Understand ticket options for each attraction, manage the queue efficiently, and operate special attractions as trained to ensure safety and a positive guest experience.
- Conduct guest screening to ensure safety standards are upheld, utilize and maintain loss prevention procedures, and maintain knowledge of current sales, promotions, and discounts.
- Utilize suggestive selling techniques to upsell items, recommend admission purchases based on guests' needs, and efficiently utilize the point of sale system to ring and count funds accurately and timely.
- Must be at least 16 years of age.
- Outstanding guest service skills.
- Previous retail experience preferred.
- Previous cash handling experience preferred.
- Basic knowledge of computers preferred.
- Ability to communicate clearly and effectively with guests, both internal and external.
- Basic math skills.
- Understanding of USD currency.
- Point of sale experience preferred.
- Interpersonal skills, working alone and with a team.
- Stand/walk frequently, 90%.
- Sit occasionally, 30%.
- Kneel occasionally, 30%.
- Bend occasionally, 30%.
- Reach at or above shoulder level occasionally, 30%.
- Reach at or below shoulder level frequently, 60%.
- Handle large items such as boxes and packages occasionally, 30%.
- Perform repetitive motion, including keyboarding occasionally, 30%.
- Stoop/squat occasionally, 40%.
- Lift/Carry up to 10 lbs occasionally, 30%.
- Lift up to 30lbs occasionally, 30%.
- Lift up to 50 lbs infrequently, 10%.
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