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Cashier - Specialty Attractions
2 months ago
We are seeking a highly skilled and customer-focused Cashier to join our team at Mall of America. As a Cashier, you will be responsible for providing exceptional guest service to all guests, maintaining welcoming and inviting attractions, and performing various duties as needed.
Key Responsibilities- Provide outstanding guest service by greeting and conversing with guests and determining their needs in a courteous and polite manner.
- Assist guests with product, ticket, and general questions concerning Mall of America, Nickelodeon Universe, and the local region.
- Maintain specific product area as determined by supervisory team.
- Understand the tickets and products carried, their features, options, and benefits, as well as the branding of Nickelodeon Universe and Mall of America.
- Manage the queue efficiently using provided training and resources.
- Clean, organize, and maintain your workspace.
- Restock retail displays as needed.
- Oversee safety and cleanliness of locations assigned.
- Follow all operational procedures as written in the SOP.
- Operate special attractions as trained to ensure safety and a positive guest experience.
- Conduct guest screening to ensure safety standards are upheld.
- Utilize and maintain loss prevention procedures for both product and currency.
- Maintain knowledge of current sales, promotions, and discounts.
- Utilize suggestive selling techniques; upsell items to raise the average dollar per transaction and increase sales.
- Recommend, select, and assist in appropriate admission purchase based on guests' needs and questions.
- Efficiently utilize the point of sale system to ring and count funds accurately and timely while following established cash handling procedures.
- Explain and enforce ticket policies for Nickelodeon Universe and other attractions.
- May provide support in other work areas as needed.
- Must be at least 16 years of age.
- Outstanding guest service skills.
- Previous retail experience preferred.
- Previous cash handling experience preferred.
- Basic knowledge of computers preferred.
- Ability to communicate clearly and effectively with guests, both internal and external.
- Basic math skills.
- Understanding of USD currency.
- Point of sale experience preferred.
- Interpersonal skills - working alone and with a team.
- Stand/walk - frequently, 90%
- Sitting - occasionally, 30%
- Kneel - occasionally, 30%
- Bend - occasionally, 30%
- Reach at or above shoulder level - occasionally, 30%
- Reach at or below shoulder level - frequently, 60%
- Handle large items such as boxes and packages - occasionally, 30%
- Perform repetitive motion, including keyboarding - occasionally, 30%
- Stoop/squat - occasionally, 40%
- Lift/Carry up to 10 lbs - Occasionally, 30%
- Lift up to 30lbs - occasionally, 30%
- Lift up to 50 lbs - infrequently, 10%
