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Customer Service Representative
2 months ago
U Trust Insurance Agency LLC is a leading provider of trucking insurance solutions, serving clients across 27 states. We are seeking a dedicated and passionate Customer Service Representative to join our team in Vancouver, WA.
Key Responsibilities:- Respond promptly to client inquiries and requests via phone or email.
- Forward inquiries to the appropriate department when necessary, ensuring timely and accurate resolution.
- Issue certificates of insurance and verify coverage as needed.
- Provide accurate information regarding insurance products, coverage options, and policy details.
- Assist clients with policy renewals, updates, and changes.
- Process insurance applications, claims, and payments efficiently and accurately.
- Investigate and resolve customer complaints and concerns with empathy and professionalism.
- Handle administrative tasks and documentation related to customer interactions.
- High school diploma or equivalent (Bachelor's degree preferred).
- Proven customer service experience in a similar role (insurance industry experience is a plus).
- Excellent communication skills, both verbal and written.
- Proficiency in Russian or Ukrainian language is required, as this position involves interacting with clients who speak these languages.
- Strong problem-solving abilities and attention to detail.
- Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in using computer systems and software for data entry and customer interactions.
- Friendly, positive, and professional demeanor.
At U Trust Insurance Agency LLC, we believe in nurturing the potential of our employees. This position offers the opportunity for career growth, with potential pathways to managerial roles or becoming a licensed insurance agent. We provide support and resources for your professional development, including corporate education programs from various vendors to help you achieve your career goals.
Benefits:- Competitive salary commensurate with experience.
- Paid time off and holidays.
- Ongoing training and career development opportunities.
