Customer Service Representative
5 days ago
At Presbyterian Medical Services, we are seeking a highly skilled and detail-oriented Customer Access Representative to join our team. As a key member of our healthcare team, you will provide exceptional customer service to our patients and their families, ensuring a positive and seamless experience.
Job Summary:This role provides receptionist duties for our center and performs a variety of clerical tasks, including patient appointments and registration, management of patient flow, billing, and payment collections. If required to assist with state Centennial Care / Medicaid enrollment and/or NM Health Insurance Exchange (NMHIX) enrollment, you must successfully complete required state and federal health insurance enrollment assistance training programs and obtain related certifications before providing enrollment services and maintain current while required to provide these services.
Responsibilities:- Provide exceptional customer service to patients and their families
- Manage patient appointments and registration
- Manage patient flow and ensure a smooth and efficient experience
- Perform billing and payment collections
- Assist with state Centennial Care / Medicaid enrollment and/or NM Health Insurance Exchange (NMHIX) enrollment, if required
- High school diploma or general education degree (GED) required
- Six months experience in a healthcare setting or one year administrative and/or customer service background
- Computer experience required; ability to work with Windows-based programs strongly preferred
- Experience or training in customer service industry preferred
- Experience in medical billing preferred
- Competitive salary
- Nine paid holidays and generous PTO
- Medical, dental & vision insurance
- Free Life & LTD coverage
- Free discretionary pension plan contribution
- Employee recognition and engagement activities
- Robust training program
- Tuition Reimbursement
Founded in 1969, Presbyterian Medical Services is a non-profit organization with over 1,300 employees providing services at 100+ locations in New Mexico. Our diverse services include primary care, dental, behavioral health, early childhood education, supportive living, and senior programs. We concentrate our resources on meeting the needs of underserved areas of New Mexico. We operate the largest network of federally qualified health centers in the state.
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