Customer Service Ambassador

4 days ago


Carlsbad, New Mexico, United States Pioneer Bank Full time
Job Overview

Pioneer Bank is seeking a highly skilled Customer Service Representative to join our team in Carlsbad, NM. As a key member of our banking team, you will be responsible for delivering exceptional customer service, building strong relationships with our customers, and promoting our range of banking products and services.

Key Responsibilities:

  • Provide prompt, efficient, and accurate service to customers, ensuring a positive banking experience.
  • Assist customers with their banking needs, including processing transactions, answering inquiries about accounts, and cross-selling our products and services.
  • Develop and maintain a deep understanding of our customer service policies and procedures to provide clear and knowledgeable support.
  • Utilize our Tell-Friend Coupon and recommend the best checking account options to customers, leveraging our HPC incentives and promotions to attract new business.

Requirements:

  • High school diploma or equivalent.
  • Physical ability to stand for extended periods when providing customer service.
  • Ability to use a computer keyboard and a 10-key calculator by touch.
  • Ability to relate and empathize with others while maintaining a friendly, cheerful demeanor.
  • Ability to read and legibly write up documents for customers.
  • Strong communication and interpersonal skills.
  • Basic computer skills.

What We Offer:

  • A competitive wage of $15 - $17 an hour, plus incentives for balancing drawers and passing training classes.
  • Amazing benefits and perks, including medical, dental, vision, and life insurance, 401(k), paid time off (PTO), paid holidays, and tuition reimbursement.

About Pioneer Bank:

Pioneer Bank has been dedicated to making a positive difference in the lives of those who work, bank, and invest with us since 1901. We are a community-focused bank committed to building strong relationships with our customers and supporting the growth and prosperity of our local communities.



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