Operations Voice Manager

3 weeks ago


Meade, United States ASRC Federal Full time

Job Summary

ASRC Federal is seeking an experienced Operations Voice Manager to join our team in support of the DISA Joint Service Provider Enterprise Transport Management (ETM) program. The successful candidate will lead and manage a team supporting JSP customer support that includes VoIP, VoSIP, and TDM technologies.

Key Responsibilities

  • Operate and maintain voice infrastructure, ensuring compliance and supporting modernization efforts.
  • Serve as technical and project lead in support of key National Capital Region stakeholders.
  • Deliver exceptional customer service while interfacing with high visibility personnel from various organizations.
  • Develop and execute preventive maintenance plans while adhering to security requirements.
  • Provide continuous monitoring of voice systems and provide regular status updates while taking corrective actions when necessary.
  • Operate and maintain Joint Service Provider VoIP, VoSIP, and TDM systems within the National Capital Region.
  • Monitor switching systems and network component operational status.
  • Provision required VoIP/VoSIP/TDM services and perform MAC provisioning.

Requirements

  • 10+ years of relevant experience in operations management, VoIP, or Telecom.
  • CompTIA Security + CE certification.
  • Bachelor's degree in IT or related field.
  • Top Secret/SCI clearance.


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