Voice Communications Specialist

3 weeks ago


Meade, United States ASRC Federal Full time
Job Summary

ASRC Federal is seeking a skilled Voice Technician to support the DISA Joint Service Provider Enterprise Transport Management (ETM) program in the National Capital Region. The ideal candidate will have a strong background in voice network configuration, maintenance, and troubleshooting, as well as excellent customer service skills.

Key Responsibilities
  • Configure, maintain, and troubleshoot voice network systems, including ISDN, VoIP, and VoSIP technologies.
  • Provide exceptional customer service and support in a high-visibility environment.
  • Develop and implement voice network solutions to meet customer requirements.
  • Collaborate with network architects and engineers to design and implement voice network enhancements.
  • Configure and manage voice protocols to ensure high-quality voice communication.
Requirements
  • 3+ years of experience in voice technician or related IT/telecommunications roles within the DOD environment.
  • Active Secret clearance.
  • Bachelor's degree in a related technical discipline or equivalent combination of education and experience.
  • One or more active network certifications or related telephony certifications from Avaya, Nortel, or AT&T.

ASRC Federal is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.



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