Housekeeping Associate

2 weeks ago

Springfield, Illinois, United States Atrium Hospitality Full time
Housekeeping Associate Job Description

We are seeking a highly motivated and detail-oriented Housekeeping Associate to join our team at University Plaza in Springfield, Missouri. As a Housekeeping Associate, you will be responsible for providing exceptional guest experiences by ensuring that hotel guest rooms and public areas meet high standards of cleanliness and are properly presented.

Key Responsibilities:
  • Clean and maintain hotel guest rooms, public areas, and laundry according to established protocols.
  • Removal of all used and unused linen/terry from rooms, disinfect all high-touch surfaces, and clean bathrooms.
  • Clean glass and mirrors, dust and polish furniture and equipment, replace burned-out light bulbs, and remake beds with clean linens.
  • Replenish supplies such as drinking glasses, writing supplies, and bathroom supplies, empty wastebaskets, and transport other trash and waste to disposal areas.
  • Clean rugs, carpets, upholstered furniture, and draperies, ensure usage of approved cleaning chemicals, and operate, stock, and maintain storage closets and room attendant carts.
  • Maintain cleanliness and organization in all work areas, examine and sort articles for laundry according to color, fabric, dirt content, and cleaning technique required, and use laundering equipment and the correct amounts of proper chemicals to safely and thoroughly clean and press linen.
  • Make rounds through the halls each shift to ensure public areas are disinfected, clean, and tidy, taking care to remove or replace anything out of order, and uphold departmental standards of quality of work and timing measured by brand customer satisfaction metrics and Atrium labor guidelines.
  • May be required to train newly hired associates and support on-going performance development, perform work on a deep cleaning and preventative maintenance scheduled program for all areas of the hotel as assigned, and use power equipment when applicable.
  • Observe precautions required to protect hotel and guest property, report damage, theft, and found articles to supervisor, follow all company and safety and security policies and procedures, report equipment problems and maintenance issues, accidents, injuries, and safety hazards, or unsafe work conditions to leadership, and any and all other work as required to complete the primary purpose of the position.
Requirements:
  • Previous hotel housekeeping or other applicable cleaning experience.
  • Prior customer service experience.
  • High school diploma or equivalent.
  • Able to lift a minimum of 50lbs occasionally and 20lbs regularly, able to bend and squat repeatedly, and able to walk and stand for duration of scheduled shift.
  • Flexible to work day shifts, early mornings, evenings, nights, weekends, and holidays.

We offer a competitive compensation package, including daily pay, significant travel discounts on Marriott and/or Hilton properties, 401k plans, medical insurance, and other property-specific benefits. Plus, we make sure you can grow your career the way you want to through internship programs, training and development, and over 80 hotels that offer incredible opportunities for career-driven associates.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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