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Sales Associate

2 months ago

Springfield, Illinois, United States Scheels Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Scheels. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.

Key Responsibilities
  • Customer Service: Genuinely and consistently treat co-workers, customers, and business partners with respect and professionalism, including maintaining eye contact, a smile, and a genuine 'thank you.'
  • Transaction Processing: Accurately and efficiently process customer transactions through registers, collect payments, and provide accurate change when needed.
  • Store Maintenance: Maintain an orderly appearance of personal work space and surrounding areas, and assist with gun room housekeeping.
  • Additional Responsibilities: Assist with entering and processing NICS firearm background checks, carry multiple gun boxes up and down stairs, and walk customers across the catwalk to the escalators.
Requirements
  • Customer Service: Treat co-workers, customers, and business partners with respect and professionalism.
  • Culture: Approach daily tasks, projects, and follow-up communication with energy and a sense of urgency, cultivate a deep desire to become a knowledge expert in your role, and show respect and appreciation for others and Scheels.
  • Team Mentality: Show a genuine interest and action in helping others before yourself, regardless of recognition or reward.
  • Teach-ability: Consistently demonstrate eagerness to listen, learn, apply knowledge, and accept critical feedback, and adapt to a changing work environment.
  • Dress Code: Meet Scheels' dress and grooming expectations in support of a professional, clean, and welcoming environment for customers, co-workers, and business partners.
  • Efficiency: Demonstrate pride and ownership of your work while meeting expected deadlines.
Education and Experience

The ideal candidate will have a high school diploma or general education degree (GED), and/or 1-3 months of cashiering experience.

Physical Requirements

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Benefits
  • Employee Stock Ownership Plan
  • Associate Discount
  • 401(k)/Roth 401(k)
  • Uniforms
  • Volunteer Incentive