Service Operations Manager
7 days ago
We are seeking a highly skilled and experienced Service Manager to join our team at Alsco Inc. The successful candidate will be responsible for meeting or exceeding service department goals at a branch, and will directly supervise District Managers while maintaining ultimate responsibility for the success of the service department.
Key Responsibilities:
- Recruit, develop, and motivate a highly productive team of District Managers and Route Sales Representatives through continual coaching and training, regular meetings, and actively training and developing District Managers to become future Service Managers.
- Ensure customer loyalty and outstanding customer service by holding District Managers accountable for customer visits, audits, new installs, problem-solving, open communication, and negotiating with customers.
- Ensure all company policies and procedures are followed in the service department, including safety, HR, and service SOPs, and oversee the maintenance of Driver Qualification files and maintenance of delivery vehicles.
- Oversee all new account installs and personally attend major and corporate account installs.
- Manage retention and growth by motivating the service team to solicit new customers and retain current customers, up-sell/cross-sell/sample all lines of service or product, and ensure a profitable product mix.
- Control department costs within budget constraints and submit regular department progress to the General Manager.
Requirements:
- High school graduation or similar experience.
- Three years successful experience in the textile service industry.
- Excellent skills in customer service, management, and route sales.
- Excellent verbal and written communication skills in English.
- Ability to comprehend and follow direction, add and subtract accurately, comprehend colors and sizes of textiles, and possess excellent time management skills.
Alsco Inc is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional development.
We are an affirmative action/equal opportunity employer.
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