Service Operations Manager

6 days ago


Miami, Florida, United States Warren Henry Automotive Group Full time
Job Title: Service Operations Manager

The Service Operations Manager is responsible for ensuring seamless repairs and closures of repair orders, managing customer transactions, and collaborating with the Warranty Administrator to prevent duplicate claims.

Responsibilities:
  • Perform work at a level that supports high Service Customer Satisfaction Index ratings.
  • Review repair orders for accuracy, completeness, and legibility according to applicable policies.
  • Return improperly completed repairs to technicians for correction and/or completion as necessary.
  • Determine and enter relevant labor operation codes, failure codes, parts stamps, and administrative data on repair orders.
  • Translate technician comments into damage codes/operation codes.


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