Business Operations Manager for RICOH Services

1 week ago


Miami, Florida, United States PeopleShare Inc Full time
Job Summary
We are seeking a seasoned Business Operations Manager for RICOH Services to oversee the daily operations of small to medium sites and manage a small team. As a key member of our organization, you will be responsible for managing contracted services including copy services, courier services, managed print services, hospitality, imaging, and mail services.

About the Role
The ideal candidate will have 3-5 years of work experience in a related field, preferably with managerial work experience and customer-facing skills. You will demonstrate high-level knowledge and understanding of technology, specifically with Off 360 proficiency. The position requires walking, lifting, bending, and twisting, as well as standing and walking throughout the day.

Key Responsibilities
- Manage total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
- Improve quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.
- Create and maintain a customer-focused environment with regular end-user feedback and customer satisfaction surveys, focusing on business retention and customer service.
- Ensure the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices.

Benefits
This role offers a competitive salary of $25 per hour, paid weekly through direct deposit. We provide coaching to help you ace your interview and offer a supportive work environment that values employee growth and development. Additionally, we have more local offices than any hiring company, doing the networking for you.

Requirements
- 3-5 years of work experience in a related field (B2B and/or technical).
- Previous 2 years of managerial work experience strongly preferred.
- Previous 3-5 years Customer facing work experience required.

What We Offer
PeopleShare Inc is the leading staffing agency in the region, providing equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws.

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