Service Support Specialist

2 weeks ago

New York, New York, United States The Standard Hotel Full time

As a Service Support Specialist at The Standard Hotel, you will play a vital role in delivering exceptional hospitality experiences to our guests. Our mission is to create unforgettable moments by embracing and empowering a diverse collective of team members, collaborators, and guests who call The Standard home.



We believe in fostering a culture that is fueled by hospitality, driven by creativity, and rooted in our passion for surprise and delight. As a member of our team, you will have the opportunity to be part of a dynamic and inclusive work environment that values diversity, equity, and inclusion.



The ideal candidate will possess excellent communication and interpersonal skills, with the ability to provide top-notch support to all F&B staff. You will be responsible for maintaining and cleaning all service areas and floor areas, adhering to our high standards and expectations.



Key responsibilities include:





  • Setting up, clearing, and cleaning tables before, during, and after service

  • Providing assistance and supplies to all servers

  • Polishing and stocking equipment for operation (silverware, linens, and glassware)

  • Maintaining the cleanliness and organization of all Food & Beverage areas

  • Running food to guest tables, ensuring correct placement

  • Ensuring dishes look correct and according to standard before delivering to guest tables

  • Maintaining guest tables and public areas to meet Hotel and Design standards and expectations

  • Replenishing side stations throughout service

  • Completing all side work duties per SOPs, including pre-shift, post-shift, daily, weekly, and monthly duties

  • Ensuring coffee is made and ready to be served when the Barista is not available

  • Ability to work a flexible schedule and late hours when necessary

  • Performing other duties as requested



We offer a competitive salary of $15.00 per hour, plus tips. Our benefits package includes excellent and affordable health care coverage, life insurance, disability insurance, pet insurance, 401(k) with company match, 160 hours of PTO per year, and company-recognized holidays. You will also enjoy employee discounts on rooms, F&B, retail, and The Standard Marketplace, as well as employee meals, employee referral programs, commuter discounts, and regular fun staff events and celebrations.



This is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel, which may include overtime, weekends, and holidays.



The Standard High Line Employer, LLC (the "Company") is an Equal Opportunity Employer.



The estimated salary for this position is $31,200 - $40,000 per year, based on a 40-hour workweek and 52 weeks per year. This estimate is subject to change based on location and other factors.



We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional hospitality experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity to join our team as a Service Support Specialist.



Thank you for considering this opportunity to join The Standard Hotel team. We look forward to reviewing your application.

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