Employer Services Specialist
5 days ago
At Building Service 32BJ Benefit Funds, we are seeking a highly skilled and detail-oriented Employer Service Specialist to join our team.
Job Summary:
The Employer Service Specialist will be responsible for providing exceptional customer service to employers, addressing their inquiries and concerns in a timely and professional manner. The successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Communicate daily with employers to address their inquiries and concerns;
- Calculate remittance obligations and provide clear explanations to employers;
- Follow up with employers on unpaid invoices and provide ongoing education and support on Funds' systems, programs, rules, and benefits;
- Interface and coordinate with senior management in various departments, including contracts, IT, audit, billing, and collections;
- Assist with the timely onboarding of employers onto electronic reporting;
- Participate in project work assigned to the department;
- Build relationships with a broad range of people and draft letters, emails, memorandums, and educational materials;
- Work collaboratively as part of a team and perform additional duties as directed by the Director of Employer Relations.
Requirements:
- High school diploma with commensurate experience in finance and/or public relations/communications;
- One to two years of customer service/relations experience;
- Strong customer service orientation and excellent interpersonal and written communication skills;
- Ability to organize and manage multiple priorities and meet deadlines;
- Flexibility with work schedule and commitment to company values;
- Bilingual (English/Spanish) a plus.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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