Customer Support Representative
2 weeks ago
Job Summary
We are seeking a highly skilled and motivated Customer Support Agent to join our team at Quint Group. As a key member of our Customer Support department, you will be responsible for providing exceptional service to our customers, handling inbound and outbound calls and emails, and maintaining a high level of customer satisfaction.
Key Responsibilities
- Manage workload and work as part of a team to provide support to a busy Customer Support department.
- Provide factual information about loans, credit cards, and credit reports/scores to help customers make informed choices.
- Develop and maintain excellent soft skills, including active listening, questioning, and rapport building.
- Learn and understand our products, processes, and systems, and be responsible for keeping knowledge up to date.
- Remain compliant while working in an FCA regulated environment.
- Follow company and regulatory guidelines and monitoring frameworks.
- Treat customers fairly at all times and adhere to TCF principles and Data Protection rules and requirements.
- Handle concerns or complaints professionally by providing an explanation or resolution.
Requirements
- Excellent verbal and written communication skills.
- Strong communication skills.
- Great time management, planning, and organisational skills.
- Demonstrates efficiency and accuracy, taking responsibility and ownership for providing excellent Customer Service.
- Professional, positive, and motivational team player.
- Adaptable to change with a pragmatic can-do attitude.
- Ability to deal with and resolve complex situations and evidence exceptional call quality standards.
- Experience of working in a highly regulated environment preferred.
Benefits
- 33 days holiday inclusive of bank holidays, increasing to 36 days with service.
- Company bonus scheme.
- Contributory Pension Scheme.
- Company Sick Pay Scheme.
- Long Service Awards.
- Death in Service Scheme.
- Flexible working options.
- Employee Awards.
- Discounted Gym.
- Childcare Vouchers Scheme.
- Nursery Workplace Benefit.
- Enhanced Maternity/Paternity Pay.
- Employee massages every quarter.
- Free Eye Tests.
- Free tea/coffee and fresh fruit.
- Break out areas with Xbox, Pool Table, Table Tennis.
- Company Away Days.
- Team Socials.
- Sponsorship for qualifications.
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