Customer Support Representative

2 weeks ago


Cheshire, Connecticut, United States Quint Group Full time

Job Summary

We are seeking a highly skilled and motivated Customer Support Agent to join our team at Quint Group. As a key member of our Customer Support department, you will be responsible for providing exceptional service to our customers, handling inbound and outbound calls and emails, and maintaining a high level of customer satisfaction.

Key Responsibilities

  • Manage workload and work as part of a team to provide support to a busy Customer Support department.
  • Provide factual information about loans, credit cards, and credit reports/scores to help customers make informed choices.
  • Develop and maintain excellent soft skills, including active listening, questioning, and rapport building.
  • Learn and understand our products, processes, and systems, and be responsible for keeping knowledge up to date.
  • Remain compliant while working in an FCA regulated environment.
  • Follow company and regulatory guidelines and monitoring frameworks.
  • Treat customers fairly at all times and adhere to TCF principles and Data Protection rules and requirements.
  • Handle concerns or complaints professionally by providing an explanation or resolution.

Requirements

  • Excellent verbal and written communication skills.
  • Strong communication skills.
  • Great time management, planning, and organisational skills.
  • Demonstrates efficiency and accuracy, taking responsibility and ownership for providing excellent Customer Service.
  • Professional, positive, and motivational team player.
  • Adaptable to change with a pragmatic can-do attitude.
  • Ability to deal with and resolve complex situations and evidence exceptional call quality standards.
  • Experience of working in a highly regulated environment preferred.

Benefits

  • 33 days holiday inclusive of bank holidays, increasing to 36 days with service.
  • Company bonus scheme.
  • Contributory Pension Scheme.
  • Company Sick Pay Scheme.
  • Long Service Awards.
  • Death in Service Scheme.
  • Flexible working options.
  • Employee Awards.
  • Discounted Gym.
  • Childcare Vouchers Scheme.
  • Nursery Workplace Benefit.
  • Enhanced Maternity/Paternity Pay.
  • Employee massages every quarter.
  • Free Eye Tests.
  • Free tea/coffee and fresh fruit.
  • Break out areas with Xbox, Pool Table, Table Tennis.
  • Company Away Days.
  • Team Socials.
  • Sponsorship for qualifications.


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