Banking Center Associate

4 weeks ago


St Louis, Missouri, United States Great Southern Bancorp Full time
Job Summary

We are seeking a highly skilled and customer-focused Banking Center Associate to join our team at Great Southern Bank. As a key member of our banking center, you will be responsible for providing exceptional customer service, processing financial transactions, and maintaining the security of assigned cash.

Key Responsibilities
  • Represent the bank in a courteous and professional manner, knowledgeable of 5 Winning Ways of Customer Service and implementing on a daily basis.
  • Meet or exceed Secret Shop score expectations, accountable for representing the bank in a courteous and professional manner.
  • Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products, meeting or exceeding referrals expectations.
  • Responsible for balancing each day's transactions and verifying cash totals, locating any cash differences and ensuring that they are properly documented and reviewed.
  • Processes all transactions efficiently and accurately, meeting or exceeding POD error expectations.
  • Maintain confidentiality of customer account information, security alarm codes, and general codes used within the facility, ensuring effective implementation of bank security policies and procedures.
  • Ensures full compliance with and implementation of all bank policies and procedures, familiar with and has working knowledge of appropriate banking regulations.
Requirements
  • High school diploma or GED.
  • 0 to 6 months of related experience or training.
  • Prior banking or cash handling experience is preferred.
  • Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
  • Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing.
  • Ability to add, subtract, multiply and divide.
Work Environment

Monday - Friday 12:00 PM - 5:30 PM; Rotating Saturday 9:00 AM - 12:00 PM. Total Hours: 20-25.



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