Banking Specialist II

1 day ago

St Louis, Missouri, United States FirstBank Full time
Job Title: Banking Specialist II

At First Bank, we are seeking a highly skilled Banking Specialist II to join our team. As a key member of our banking team, you will be responsible for providing exceptional client service, managing client relationships, and driving sales growth.

Key Responsibilities:
  • Provide excellent client service by accurately and expeditiously opening new accounts and other products for current clients and new clients to the Bank.
  • Maintain accounts and products when requested and authorized by the client.
  • Provide necessary disclosures as required (NMLS registration will be required).
  • Expand the use of alternative delivery systems by explaining the merits of other systems such as Online Banking System, Online Bill Pay, ATM network, Debit Card, and Client Contact Center.
  • Identify the need for borrowing and originate consumer loan applications.
  • Assist in the processing of loan applications and closing.
  • Increase sales and cross-sell opportunities by participating in sales events such as in-aisle sales (where applicable), internal/external events, out bound calls, and promotional activities.
  • Support our Bank's culture and client-friendly environment by greeting clients with a courteous and friendly demeanor, including greeting clients by name when possible.
  • Ensure continued relationships with our clients by processing client transactions such as deposits, withdrawals, payments, check cashing, etc. courteously, accurately and as expeditiously as possible.
  • Assure Branch compliance by performing a variety of tasks, including but not limited to, the following: cash audits, alarm tests, loss prevention training, safe deposit delinquencies, ATM balancing, monthly and quarterly branch audits, regulation training, monthly security reports, balancing of travelers checks, official checks and money orders.
  • Protect the interests of the Bank and our clients by following all security, regulatory and audit procedures, including daily balancing of individual teller drawers, ATM and vault.
  • Maintain of proper dual control and appropriate holds. Accurately balancing assigned cash drawer on a daily basis. Immediately reporting out of balance conditions to branch management.
  • Help coach Banking Specialist I on products, services, policies and procedures.
  • Contribute to the Bank's success by identifying sales opportunities and referring clients to the appropriate area. Works towards achievement of branch and individual sales and referral goals.
  • Work to retain existing client relationships and obtain new ones by conducting calls on maturing accounts, following up on leads, referrals and other prospecting opportunities.
  • Drive branch profitability and client satisfaction by getting to know clients and encouraging their consideration of other Bank products where they may benefit the client.
  • Contribute to the Bank's efforts in reaching and surpassing its Community Reinvestment Act goals by participating in community service activities.
Requirements:
  • High School Diploma or Equivalent
  • Minimum of 12 months previous client service experience preferred
  • Previous cash-handling experience required
  • Previous banking experience strongly preferred
  • NLMS registration preferred
  • Developed customer service skills, including written and verbal communication
  • Ability to use a PC and alpha/numeric keyboard
  • Flexible work week schedule, which may include Saturdays
About Us:

At First Bank, we are committed to our employees and clients. We are a growing company that values diversity and promotes personal and professional development throughout every area of the organization.

We are proud of our growth and success over the past 100 years and look forward to a bright and promising future.

We are a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

We embrace a hybrid work environment which allows employees to work at an alternative location depending upon the needs of their job and team.

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