Healthcare Client Relations Specialist

2 weeks ago


Phoenix, Arizona, United States Wound Technology Network Inc Full time
Client Success Representative I at Wound Technology Network Inc

Are you a motivated and talented professional in healthcare services sales with a strong drive and a positive, resilient attitude? Do you have a genuine passion for supporting Wound Technology Network Inc's mission to enhance access to care for individuals facing complex wound challenges? If you have experience in an IPA, MSO, or health plan in a provider relations or sales capacity, this role could be a significant opportunity for you.

As a Client Success Representative I at Wound Technology Network Inc, you will play a vital role in delivering outstanding customer service and support to our clients who refer patients for in-home, provider-driven wound care services. Our extensive network of referral partners includes MSO and IPA providers, hospital discharge planners, case managers, and other healthcare professionals.

At Wound Technology Network Inc, we highly value collaborative team members who excel in transparency, adaptability, resilience, tenacity, internal motivation, and a constructive problem-solving approach.

Key Responsibilities:
  • Act as the primary contact for referring healthcare providers and their staff within a designated regional area.
  • Educate IPA, MSO, and other referral sources about the services and value offered by Wound Technology Network Inc.
  • Utilize Salesforce CRM and Geopointe routing for efficient call management and data handling.
  • Become a knowledgeable resource on Wound Technology Network Inc's wound care services.
  • Establish and nurture strong relationships with clients through exceptional sales and communication skills.
  • Coordinate referrals and ensure seamless delivery of care in collaboration with internal teams.
  • Develop and maintain professional relationships with healthcare providers and organizations.
  • Advocate for patient needs and actively promote services to enhance client satisfaction.
  • Stay informed about industry trends and best practices in wound care delivery.
  • Navigate the complex healthcare landscape with professionalism and confidence.
Qualifications:
  • Bachelor's degree or Associate's degree preferred.
  • Experience in sales or provider relations within a healthcare-focused organization.
  • Demonstrated commitment to exceptional care and customer service.
  • Strong sales, communication, and presentation skills.
  • Excellent organizational and time management capabilities.
  • Proficiency in CRM systems, particularly Salesforce.
  • Familiarity with healthcare organizations and providers.
  • Dedication to improving access to care for wound care patients.
  • Professional demeanor in all interactions and adaptability to changing priorities.
Benefits:
  1. Participation in the Wound Technology Network Inc Sales Incentive Plan.
  2. Comprehensive incentive program recognizing referrals and initiation of care.
  3. Tiered performance bonuses for achieving or surpassing targets.
  4. Supportive environment fostering continuous improvement and growth.
  5. Competitive salary and benefits package.
  6. Opportunities for professional development.
  7. Collaborative work atmosphere.

If you are a dynamic sales professional passionate about making a positive impact in the lives of wound care patients and supporting healthcare providers, we encourage you to consider this opportunity. Your expertise is essential as we strive to provide exceptional care and support to our clients. Be part of our mission to enhance access to care for individuals with complex wounds.

Wound Technology Network Inc is an equal opportunity employer that promotes diversity and prohibits discrimination and harassment based on various characteristics. This policy encompasses all aspects of employment—from recruitment to training.



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