Sales Gallery Operations Specialist

2 weeks ago

Honolulu, Hawaii, United States Hilton Grand Vacations Full time
Job OverviewPosition Summary

What will you be doing?

As a Sales Gallery Operations Specialist, your primary focus will be to deliver exceptional service to both our internal and external stakeholders. You will support the Sales and Marketing Departments by managing the Sales Front Desk, Gifting, and Kitchen operations efficiently and consistently.

Why you'll appreciate working with us - We provide a comprehensive benefits package for our full-time Team Members, which includes:

  • Hourly Compensation: $21.00
  • Medical, Dental, and Vision coverage starting from Day One
  • Financial Wellness - 401k plan with company match, Life insurance, and Company stock purchase program
  • Team Member Travel Program - enjoy discounted rates at remarkable properties worldwide
  • Generous Paid Time Off Policy
  • Paid Sick Leave
  • Team Member Recognition and various learning and advancement opportunities
  • Now offering DailyPay* and more

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

Our commitment to excellence has been recognized through several prestigious awards, including a Stevie American Business Awards Gold for Company of the Year in Hospitality and Leisure, being ranked as a top company by LinkedIn in Travel & Hospitality in its 2022 Top Companies Industry Edition list, and achieving Great Place to Work certification in 2022.

Work Schedule:

Our Sales Gallery operates seven days a week. Team Members will work varied shifts between 6:45 AM and 6:30 PM.

Key Responsibilities Include:

  • Oversee daily attendance and training participation.
  • Set and update the various Sales Executive Rotations daily and any specialty rotations on the effective dates.
  • Check in guests and owners for their sales presentations and assign appropriate Sales Executives with accurate codes.
  • Handle all incoming calls and direct them to the appropriate employee or department.
  • Manage inventory and stock all kitchen supplies, including but not limited to: Food, Coffee, Juice, Paper Goods/Cleaning Supplies, and Soda.
  • Ensure café and refreshment areas are clean and well-stocked at all times.
  • Assist with Extra Premiums for all departments and reconcile nightly.
  • Coordinate with the transportation team for pick-up and drop-off details for our guests and owners attending presentations.
  • Execute all reasonable requests from management that a team member is capable of performing.
Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership sector, driven by a steadfast commitment to innovation, quality, and continuous growth. Our Team Members are at the heart of our success.

To succeed in this role, you must meet the following minimum qualifications and experience:

  • Prior customer service experience.
  • High School diploma or equivalent.
  • Able to work a flexible schedule, including evenings, weekends, and holidays.
  • Intermediate digital literacy: Office Suite.
  • Proficient in English required (proficiency in both English and Japanese preferred).

We are an equal opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.

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