Senior Sales Gallery Supervisor

2 weeks ago

Honolulu, Hawaii, United States Hilton Grand Vacations Full time
Job OverviewPosition Summary

The Senior Sales Gallery Supervisor (SGS) exemplifies a positive attitude and aids management in strategic decisions and initiatives. SGS Supervisors will be tasked with overseeing all functions within the Support Services division. This role will provide guidance across all teams within the Support Services division, promoting collaboration, coverage, and assistance. They will aim to ensure that all guest interactions meet or surpass company standards while upholding the integrity of the Support Services operations in accordance with established company policies and departmental procedures.

Why You Will Appreciate Working Here - We provide an exceptional benefits package for our full-time Team Members, which includes:

  • Hourly Compensation: $24.00
  • Comprehensive Medical, Dental, and Vision insurance from Day One
  • Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
  • Team Member Travel Program - enjoy discounted rates at remarkable properties worldwide
  • Generous Paid Time Off Program
  • Paid Sick Leave
  • Team Member Recognition and numerous opportunities for learning and advancement
  • Now offering DailyPay* and more

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

Our commitment to excellence has been acknowledged through various prestigious awards, including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked as a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list, and achieving Great Place to Work certification in 2022.

Key Responsibilities Include:

  • Adhering to the required script in welcoming and seating guests while delivering a high level of customer service through a warm greeting and ensuring guest satisfaction
  • Managing escalated customer complaints both in person and via phone
  • Verifying the accuracy of invitations as necessary to confirm qualified tours and validate individuals on the invitation
  • Handling incoming phone inquiries and providing accurate responses
  • Assisting in the opening and closing of the Sales Gallery and model rooms as needed, ensuring readiness for business operations
  • Overseeing the presentation and maintenance of the kitchen, self-service, and guest seating areas
  • Facilitating seamless communication with Sales for proactive planning, providing feedback, and identifying opportunities for efficiency improvements
  • Training new Support Services Team Members
  • Performing accurate and timely reporting of exception tour information to the appropriate department
  • Maintaining and interpreting tour rules and rotation to ensure consistency and integrity of processes
  • Managing inventory and placing orders to maintain adequate supplies for kitchen preparation, collateral, and items required for support services and the Sales galleries
  • Conducting end-of-day staff meetings as necessary
  • Additional duties assigned by Management to support business objectives.
Qualifications

Hilton Grand Vacations is a leader in the vacation ownership sector, dedicated to innovation, quality, and continuous growth.

To be successful in this role, you should possess the following minimum qualifications and experience:

  • High school diploma or GED
  • 1-3 years of experience in administrative or clerical roles within an office environment
  • 1 or more years of experience in guest or customer service
  • 0-3 years of related experience
  • Proficiency in Microsoft Office
  • Ability to provide constructive feedback to internal and external customers
  • Flexible work schedule

It would be advantageous for you to demonstrate the following capabilities and distinctions:

  • Bachelor's Degree
  • 4+ years of experience in administrative or clerical roles within an office environment
  • 2+ years of experience in guest service within a branded hotel or customer service setting
  • 3-5 years of related experience
  • Ability to support other teams through leadership, conflict resolution, and addressing complex issues
  • Fluency in Japanese (reading, writing, speaking)

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

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