Transportation Operations Coordinator

4 weeks ago

Buffalo, New York, United States ACV, INC. Full time

We are committed to raising the bar every day by investing in our people and technology to help our customers succeed.

ACV, INC. is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry.

We apply innovation and user-designed, data-driven applications and solutions to build the most trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights that were once unimaginable.

Our network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital, and ACV Capital within our Marketplace Products, as well as True360 and Data Services.

We focus on the Health, Physical, Financial, Social, and Emotional Wellness of our Teammates and offer:

  • Multiple medical plans, including a high-deductible health plan that costs $0 out of your paycheck
  • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
  • Comprehensive optional benefits, such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
  • Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
  • Employee Stock Purchase Program with additional opportunities to earn stock in the Company
  • Retirement planning through the Company's 401(k)

The Sr. Transportation Specialist - Carrier Operations is responsible for facilitating operations by coordinating carrier operations tasks.

This role utilizes processes and procedures established by the Transportation department to support carriers by triaging, managing, and coordinating customer and carrier inquiries and processing transactions.

The Sr. Transportation Specialist - Carrier Operations partners with carriers, customers, and internal departments and Teammates to navigate complex carrier-related assignments.

This role performs duties with minimal supervision.

Key responsibilities include:

  • Processing, prioritizing, and coordinating transactions to support Transportation operations and Carrier Operations
  • Providing subject matter guidance to junior Teammates
  • Ensuring accurate and proper entry and maintenance of records in Salesforce, load boards, NetSuite, and other related systems or platforms
  • Communicating the value of working with ACV and promoting partnership and engagement with customers and carriers
  • Collaborating with management and the Carrier Operations team to identify opportunities and develop processes, procedures, and solutions

Requirements include:

  • High School Diploma or GED, Bachelor's preferred
  • Minimum 3-5 years' experience in customer service and transportation, supply chain, or logistics
  • Ability to read, write, speak, and understand English
  • Experience with business technology, including Microsoft Office or G Suite, and Salesforce

ACV, INC. is an equal opportunity employer and considers qualified applicants regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.

Job Family: Operations

Job Function: Transportation

Pay Type: Hourly

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