Customer Experience Advocate
5 hours ago
$18.90/hour + Uncapped Sales and Repair Incentives
Company Overview:As the world's leading tech care company, Asurion eliminates the fears and frustrations associated with technology, ensuring nearly 300 million customers get the most out of their devices, appliances, and connections.
Job Summary:We are seeking a Customer Experience Advocate - Electronics Repair Specialist to provide award-winning, personalized customer experiences while efficiently performing repairs for all devices.
About the Role:This role involves safely traveling to locations throughout a designated market, enhancing customer experience through our 'serve, solve, and sell' method, and achieving sales goals. Key responsibilities include handling work orders, managing inventory, overseeing buybacks and product returns, learning and providing best practices between stores, and sharing feedback for store improvements.
Key Qualifications:- High school diploma or GED
- 1+ years of customer service/retail sales experience
- 6+ months of experience with product service support or electronics troubleshooting (preferred)
- Basic knowledge of mobile devices and operating systems
- Ability to work a flexible retail schedule
- A passing background check (criminal and drug test)
- Basic knowledge of Microsoft Office
- A valid driver's license and satisfactory driving record with 1+ years of driving experience
- Ability to travel a radius of up to 100 miles (store to store)
- Ongoing training to grow your skills
- Competitive hourly pay and benefits
- Paid time off
- Career growth opportunities based on your interests
- Tuition reimbursement (full-time employees)
- 401(k) retirement savings plan with employer match
- And more Asurion offers a wide range of perks and benefits for mental, physical, and financial health
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