Customer Service and Sales Associate
2 weeks ago
The Customer Experience Specialist provides exceptional customer service, exceeding customer satisfaction and retention goals. This role empowers employees to deliver outstanding customer experiences, fostering a culture of empowerment and excellence.
Key Responsibilities:
- Provide first-contact resolution and customer interaction experience
- Immediately handle and resolve customer issues with high hospitality and professionalism
- Serve as the primary Net Promoter Score (NPS) liaison for the management team
- Analyze NPS results to determine causes and execute plans to improve guest satisfaction
- Communicate and assist employees to understand customer needs, providing guidance, feedback, and individual coaching when needed
Qualifications:
- 3+ years of demonstrated experience in customer service, operations, and sales
- Valid driver's license
- Rental car experience a plus
- Excellent customer service, oral and written communication, relationship building, and leadership skills
Benefits and Perks:
- Up to 40% off the base rate of any standard Hertz rental
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts - Theme Park Tickets, Gym Discounts & more
About Us:
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations worldwide. We champion and celebrate a culture of diversity and inclusion, taking affirmative steps to promote employment and advancement opportunities.
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