Customer Service and Sales Associate

2 weeks ago


Buffalo, New York, United States Hertz Full time
Job Description

The Customer Experience Specialist provides exceptional customer service, exceeding customer satisfaction and retention goals. This role empowers employees to deliver outstanding customer experiences, fostering a culture of empowerment and excellence.

Key Responsibilities:

  • Provide first-contact resolution and customer interaction experience
  • Immediately handle and resolve customer issues with high hospitality and professionalism
  • Serve as the primary Net Promoter Score (NPS) liaison for the management team
  • Analyze NPS results to determine causes and execute plans to improve guest satisfaction
  • Communicate and assist employees to understand customer needs, providing guidance, feedback, and individual coaching when needed

Qualifications:

  • 3+ years of demonstrated experience in customer service, operations, and sales
  • Valid driver's license
  • Rental car experience a plus
  • Excellent customer service, oral and written communication, relationship building, and leadership skills

Benefits and Perks:

  • Up to 40% off the base rate of any standard Hertz rental
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts - Theme Park Tickets, Gym Discounts & more

About Us:

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations worldwide. We champion and celebrate a culture of diversity and inclusion, taking affirmative steps to promote employment and advancement opportunities.



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