Senior Director of Inside Sales

11 hours ago


Jacksonville, Florida, United States FIS Full time
About the Role:

The Senior Director of Inside Sales is a key member of the Sales Enablement Leadership Team at FIS. This role is responsible for building and running a best-in-class, global lead qualification team that handles both inbound and outbound lead qualification. The leader will set the strategy for hiring, tooling, training, and performance of this team and will be measured on contributions to overall Sales Productivity and Performance.

About the Team:

The Sales Enablement team at FIS is responsible for equipping and enabling over 1,000 Sellers, Management, and Support staff to sustainably grow Seller Productivity and Quota Retirement via best-in-class campaign, tooling, training, and lead qualification methods.

Key Responsibilities:
  • Building and running the Inbound Sales Development Representative (SDR) and Outbound Business Development Representative (BDR) teams globally
  • Providing leadership for the area of responsibility, including planning, coaching, recruiting, selection, performance development, mentoring, and prioritizing resource allocation
  • Monitors staff performance, works with employees to implement goals and document progress, approves incentive compensation calculations, and works with The People Office on employee-related issues
  • Responsible for activities involved in selling products and/or services, developing new accounts, and/or expanding existing accounts
  • Directs resources in a cost-effective, innovative manner, including assisting inside sales representatives in effective use of resources and tools
  • Participates in establishing financial goals, objectives, and measurements to meet growth targets
  • Develops sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives
  • Identifies critical market segments through market research and competitor analysis and recommends inside sales strategies for improvement
  • Implements and executes inside sales policies and practices
  • Prepares inside sales production reports for senior management
  • Participates in building, packaging, and price setting with members of management to meet market needs
  • Monitors client survey results to ensure positive client relationships and satisfaction and responds to any negative criticism
  • Encourages staff to participate in product/service as well as industry-related educational opportunities to strengthen and improve skill levels and ability to service customers
  • May assist inside sales representatives in attaining revenue goals, including the development of tactical and strategic plans to create and close product/service opportunities


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