Customer Support Specialist
1 week ago
Position Overview:
Deliver outstanding customer support with understanding, kindness, and patience as our clients navigate their insurance and healthcare requirements.
Professionally manage a significant volume of incoming inquiries.
Demonstrate the ability to utilize and operate multiple platforms concurrently.
Exhibit reliability and adhere to all attendance standards.
Resolve client concerns following one-call resolution protocols and/or escalation procedures.
Achieve or surpass organizational and client performance benchmarks.
Continuously assess and identify opportunities for process enhancements that positively influence our client and its customers.
Responsible for managing de-escalation communications.
Willingness to accept and adapt to changes within the current business landscape.
Qualifications:
USB Headset MUST BE one of the following:
- Plantronics 3320 Blackwire – Approx. $54.95 on Amazon, no additional cords required.
- Plantronics 3220 Blackwire – Approx. $54.95 on Amazon, no additional cords required.
- Plantronics 5220 Blackwire – Approx. $80.78 on Amazon, no additional cords required.
- Plantronics EncorePro 520 – Approx. $75.00 on Amazon, requires the purchase of a DA80 USB Plug Adapter, approx. $20.00 on Amazon.
Benefits:
- Paid Holidays and Vacation
- Comprehensive Family and Individual Medical, Dental, and Vision Coverage
- Prescription Drug Benefits
- Short/Long Term Disability Insurance
- Employee Assistance Program (EAP)
- Tuition Reimbursement Opportunities
- 401(k) Retirement Plan
- Life Insurance & Accidental Death and Dismemberment (ADD)
- Insurance License Renewal (for Licensed Agents)
- Flexible Spending Account
- Local and National Employee Discounts
- Career Advancement Opportunities (80-85% of management has been promoted from within Everise)
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