Current jobs related to Customer Support Escalation Coordinator - Orlando Florida - SquareTrade
-
Customer Support Representative
4 weeks ago
Orlando, United States inSync Staffing Full timeCustomer Support Rep. Pay Rate/Range: $22.00 Hours: 7:00 a.m. to 3:30 p.m. Location: Onsite in Orlando, FL Duration: 3 months Overview: The Customer Service Representative provides top-tier service to customers in the Avionics and AGS departments, ensuring timely and accurate responses to inquiries. The role includes managing customer relationships,...
-
Customer Support Specialist
4 weeks ago
Orlando, Florida, United States Abacus Full timeCustomer Support RepresentativeAbacus is seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers within the avionics and AGS departments.Key Responsibilities:Respond to customer inquiries in a timely and accurate manner,...
-
Support Coordinator
2 weeks ago
Orlando, Florida, United States YSJ SUPPORT SERVICES CORP Full timeJob Opportunity: Support Coordinator at YSJ Support Services CorpAre you looking to gain valuable experience in social work and make a positive impact in your community?YSJ Support Services Corp is seeking highly motivated and dedicated Support Coordinators to join our team. As a Support Coordinator, you will work closely with clients with disabilities and...
-
Lead Technical Support Coordinator
2 months ago
Florida, United States Ranger Technical Resources Full timeTechnical Support SupervisorPosition Overview:Ranger Technical Resources, a leader in the manufacturing of advanced conveyorized car wash systems and control technologies, is in search of a Technical Support Supervisor. This role is essential for those looking to thrive in a multifaceted position within a rapidly growing organization. As a Technical Support...
-
Support Coordinator
2 weeks ago
Orlando, Florida, United States YSJ SUPPORT SERVICES CORP Full timeJob Opportunity: Support Coordinator at YSJ Support Services CorpAre you looking to gain valuable experience in social work and make a positive impact in the lives of individuals with disabilities and their families?YSJ Support Services Corp is seeking highly motivated and dedicated Support Coordinators to join our team. As a Support Coordinator, you will...
-
Customer Support Specialist
2 weeks ago
Orlando, Florida, United States TalentBurst Full timeJob Title: Customer Support RepresentativeAt TalentBurst, we are seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer support department, you will be responsible for providing exceptional customer service to our clients in the avionics and AGS departments.Key Responsibilities:Respond to customer inquiries...
-
Support Coordinator Case Manager
2 weeks ago
Orlando, Florida, United States YSJ SUPPORT SERVICES CORP Full timeJob Opportunity: Support Coordinator at YSJ Support Services CorpAre you looking to gain valuable experience in social work and make a positive impact in the lives of individuals with disabilities and their families?YSJ Support Services Corp is seeking highly motivated and dedicated Support Coordinators to join our team. As a Support Coordinator, you will...
-
Support Coordinator/Case Manager
2 weeks ago
Orlando, Florida, United States YSJ SUPPORT SERVICES CORP Full timeJob Opportunity: Support Coordinator at YSJ Support Services CorpAre you looking to enhance your professional experience in social work or related fields? YSJ Support Services Corp is expanding and seeking new Support Coordinators to join our dedicated team.Key Responsibilities:Provide case management services to clients with disabilities and their...
-
Support Coordinator Case Manager
4 weeks ago
Orlando, Florida, United States YSJ SUPPORT SERVICES CORP Full timeJob Opportunity: Support Coordinator at YSJ Support Services CorpAre you looking to enhance your resume with valuable social work experience or make a positive impact while building your career?YSJ Support Services Corp is expanding and seeking new Support Coordinators. Our team is dedicated to providing top-notch case management to help clients with...
-
Support Coordinator/Case Manager
3 weeks ago
Orlando, Florida, United States YSJ SUPPORT SERVICES CORP Full timeJob Opportunity: Support Coordinator at YSJ Support Services CorpAre you looking to gain valuable experience in social work and make a positive impact in the lives of individuals with disabilities and their families?YSJ Support Services Corp is expanding and seeking new Support Coordinators to join our dedicated team. Our mission is to provide top-notch case...
-
Service Coordinator
2 weeks ago
Florida, United States Duke Energy Full timeJob SummaryWe are seeking a highly skilled Service Coordinator to join our team at Duke Energy. As a Service Coordinator, you will be responsible for providing exceptional customer service to our residential customers, resolving issues and concerns in a timely and professional manner.Key ResponsibilitiesAssist customers with questions, claims, and concerns...
-
Technical Support Specialist II
3 weeks ago
Orlando, Florida, United States CrossLink Professional Tax Solutions Full time**Job Summary**CrossLink Professional Tax Solutions is seeking a highly skilled Technical Support Specialist II to join our team. As a Technical Support Specialist II, you will be the main contact for customers to provide technical support and service for our products.**Key Responsibilities:**Provide technical support and service to customers via various...
-
NBC Sports Customer Support Specialist
1 month ago
Orlando, Florida, United States NBCUniversal Full timeJob Title: NBC Sports Customer Support SpecialistWe are seeking a highly skilled and customer-focused individual to join our team as a NBC Sports Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients and users of our sports technology platforms.Job SummaryThe NBC...
-
Lead Technical Support Manager
2 months ago
Florida, United States Ranger Technical Resources Full timeTechnical Support SupervisorPosition Overview:Ranger Technical Resources, a prominent player in the manufacturing of advanced conveyorized car wash systems and control solutions, is in search of a Technical Support Supervisor. This role is essential for fostering growth within a rapidly evolving organization. As a Technical Support Supervisor, you will...
-
Lead Technical Support Manager
2 months ago
Florida, United States Ranger Technical Resources Full timeTechnical Support SupervisorPosition Overview:Ranger Technical Resources, a leader in the manufacturing of advanced conveyorized car wash systems and control technologies, is on the lookout for a Technical Support Supervisor. This role is crucial for those who wish to thrive in a multifaceted environment within a rapidly growing organization. As a Technical...
-
Sales Order Coordinator
4 days ago
Orlando, Florida, United States LanceSoft Full timeJob Title: Sales Order AdministratorAt LanceSoft, we are seeking a highly skilled Sales Order Administrator to join our team. As a Sales Order Administrator, you will be responsible for running MRP and generating replenishment orders, monitoring inventory using customer inventory tracking systems, and escalating to material planners and buyers when inventory...
-
Customer Service Coordinator
4 weeks ago
Orlando, Florida, United States Hilton Grand Vacations Full timeCustomer Service CoordinatorAt Hilton Grand Vacations, we're committed to delivering exceptional customer experiences. As a Customer Service Coordinator, you'll play a vital role in ensuring our guests receive the highest level of service and support.Key Responsibilities:Manage customer complaints and issues in a timely and professional mannerProvide...
-
Orlando, United States RemX Full timeRemX seeking ONSITE Customer Service Representatives working for a Digital Insurance Payment Solutions company in Knoxville, TN. Pay: $17 Location: Knoxville, TN. 37923-ONSITE Schedule: 8am-5pm | Monday - Friday Key Responsibilities: Interface with a CRM-based software to update payment status Escalate issues to team leads as soon as they are...
-
Customer Service Representative
2 weeks ago
Orlando, Florida, United States RemX Full timeJob Title: ONSITE Customer Service RepresentativesRemX is seeking highly skilled and motivated ONSITE Customer Service Representatives to join our team in Knoxville, TN.Job Summary:We are looking for individuals who possess excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment. As an ONSITE Customer Service...
-
Customer Support Specialist
4 days ago
Orlando, Florida, United States ZealoTech People Full timeJob SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at ZealoTech People. The ideal candidate will have a strong background in customer service, with a focus on providing exceptional support to our customers in the aerospace industry.Key ResponsibilitiesProvide timely and effective support to customers regarding repair...
Customer Support Escalation Coordinator
2 months ago
In this dynamic role, the Customer Support Escalation Coordinator is tasked with providing essential support to the contact center and Claims Specialists who require assistance.
This position demands strong leadership within a fast-paced environment, focusing on managing escalation calls, addressing inquiries from claims specialists, and utilizing Salesforce CRM for action administration.
Effective interaction, mentorship, and leadership are crucial as you collaborate with team members and engage with customers.
The Customer Support Escalation Coordinator will also identify knowledge gaps and behaviors, serving as a vital link to the management team.
Key objectives include balancing business needs (KPIs, T&Cs, etc.), enhancing the customer experience, and upholding the SquareTrade brand reputation while addressing support requests from specialists or customers.
On a daily basis, you will be the primary contact for the Customer Support team.
This may involve resolving concerns, reporting technical issues to relevant teams, managing escalated customer interactions, and occasionally handling overflow calls during peak call volumes.
You will be responsible for addressing immediate issues that arise from team members' calls.
Key Responsibilities
You will manage a defined workload, offering guidance and support for escalations, aiding in decision-making to benefit both customers and the business, creating analytical dashboards, and reviewing escalations.
Your role will contribute to making significant improvements for the company and positively influencing the customer experience.
You will receive training in leadership and project management to equip you for future career advancement.
Engagement in projects (both voluntary and assigned by management) aimed at driving strategic improvements and enhancing the customer experience.
Safeguarding the company's reputation by effectively managing and resolving level-two escalations from the team.
Note:
Customer Support Escalation Coordinators will not be responsible for coaching or disciplinary actions; all such matters will be managed by Team Managers.
Ideal Candidate QualificationsPrior experience in:
- Conflict Management
- Customer Focus
- Decision Quality
- Organizing
- Priority Setting
- Problem Solving
- Time Management
- Written Communication
