Guest Services Supervisor

9 hours ago


New Orleans, Louisiana, United States Genesis Healthcare Services Full time
Job Title: Guest Services Supervisor

Cumberland Village is seeking a Guest Services Supervisor to join our team. As a key member of our interdisciplinary team, you will be responsible for overseeing the Guest Services Department, including Customer Service, Recreation - Entertainment, the Gift Shop, and Salon Services.

Key Responsibilities:

  • Supervise Guest Services Department staff, receptionists, and volunteers
  • Oversee the monthly and annual customer satisfaction survey process
  • Manage the guest discharge follow-up process
  • Coordinate the Partner Program for new guests

Requirements:

  • Bachelor's degree or higher preferred
  • Two (2) years full-time experience in customer service/hospitality preferred

Benefits:

  • $16.00/hour
  • Variable compensation plans
  • Tuition, Travel, and Wireless Service Discounts
  • Employee Assistance Program
  • Employee Foundation
  • Diverse, Equitable, and Inclusive (DEI) workplace
  • Nursing Student Loan Debt Repayment and Tuition Assistance
  • Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off

Genesis Healthcare Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible workplace where everyone has equal opportunities to succeed.



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