Guest Services Supervisor

2 days ago


New Orleans, Louisiana, United States Hostelling International USA Full time
Job Title: Guest Services Supervisor

We are seeking a highly skilled and experienced Guest Services Supervisor to join our team at Hostelling International USA in New Orleans. As a key member of our front desk team, you will be responsible for ensuring an exceptional guest experience and providing top-notch customer service.

Key Responsibilities:
  • Oversee front desk operations, including lobby and Grab and Go services
  • Recruit, train, and manage front desk staff to ensure excellent customer service
  • Handle scheduling and cover shifts as needed, ensuring accurate completion of bank deposits and daily paperwork
  • Maintain a high level of guest satisfaction, addressing inquiries and feedback in a professional and courteous manner
  • Promote HI USA's mission and provide information on memberships and local area
  • Perform housekeeping, laundry, and light maintenance duties as needed
  • Conduct hostel tours and orientations for guests
  • Provide overnight, on-call assistance for emergencies
Requirements:
  • Associate degree and 2 years of customer service or front desk management experience
  • Proficient in cash handling and recording receipts
  • Strong organizational and multitasking skills
  • Familiarity with reservation/accounting systems
  • Excellent conflict resolution skills
  • Computer literacy (Windows, MS Word, Excel, Outlook preferred)
  • Willingness to work evenings, weekends, overnights, and holidays
  • First Aid and CPR certification preferred; training can be provided
  • Ability to speak a second language is a plus
Physical Requirements:
  • Regularly required to sit, use hands and arms
  • Frequently required to stand, walk, talk, and hear
  • Occasionally required to climb or balance
  • Must be able to lift and move up to 50 pounds
  • Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus

We celebrate diversity and welcome individuals of all backgrounds to join our team. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team as a Guest Services Supervisor.



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