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Guest Service Ambassador

2 months ago

New Orleans, Louisiana, United States Kimpton Hotel Full time
About the Role

We're seeking a highly skilled and customer-focused Guest Service Agent to join our team at Kimpton Hotel Fontenot. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities
  • Registration and Check-Out: Welcome guests, process registrations, and handle check-outs in a professional and friendly manner.
  • PBX Operations: Answer phone calls, respond to guest inquiries, and provide accurate information in a timely manner.
  • Mail and Message Service: Handle guest mail and messages, ensuring timely delivery and follow-up.
  • Guest Relations: Develop relationships with guests, anticipate their needs, and provide personalized service to ensure a positive experience.
  • Room Assignments: Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, and special requests.
  • Key Control: Follow established key control policies to ensure guest security and hotel integrity.
  • Cash Handling: Balance and reconcile daily shift bank, including cash, checks, and credit card transactions.
  • Communication: Collaborate with other departments, including Reservations, Sales, Housekeeping, Bell Staff, and Valet, to ensure seamless guest service.
Requirements
  • Education: High school diploma or general education degree (GED) required.
  • Experience: Previous experience in a front desk or customer-facing role preferred.
  • Knowledge: Familiarity with hotel systems and operations, as well as the ability to enter information accurately.
  • Schedule: Flexible schedule, including evenings, weekends, and holidays.
About Us

Kimpton Hotel Fontenot is a boutique hotel that values diversity, inclusivity, and individuality. We believe that our employees are the heart of our hotel, and we strive to create a culture that reflects the diversity of our guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives.