Guest Services Representative

12 hours ago


New Orleans, Louisiana, United States Sonesta International Hotels Full time
Job Description

Sonesta ES Suites New Orleans is seeking a highly skilled Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.

Key Responsibilities:
  • Provide exceptional guest service, ensuring a warm and welcoming experience for all guests.
  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Accurately process all cash and credit card transactions, maintaining the highest level of security and integrity.
  • Responsible for maintaining the security of cash, credit card transactions, and guest information.
  • May book guest reservations, process cancellations, and revisions, ensuring maximum revenue and guest satisfaction.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Issue, control, and release guest safe-deposit boxes.
Requirements:
  • High School diploma or equivalent required.
  • One year of previous hotel experience or retail customer service preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.
  • Will be required to obtain a ServSafe certification.
  • Valid driver's license required.
Benefits:
  • Medical, Dental, and Vision Insurance.
  • Health Savings Account with Company Match.
  • 401(k) Retirement Plan with Company Match.
  • Paid Vacation and Sick Days.
  • Sonesta Hotel Discounts.
  • Educational Assistance.
  • Paid Parental Leave.
  • Company Paid Life Insurance.
  • Company Paid Short Term and Long Term Disability Insurance.
  • Various Employee Perks and Discounts.
  • Hospital Indemnity.
  • Critical Illness Insurance.
  • Accident Insurance.


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