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Guest Services Representative
2 months ago
We're seeking a skilled Guest Services Agent to join our team at Wyndham Destinations. As a key member of our resort staff, you'll play a vital role in ensuring our guests have an unforgettable vacation experience.
Key Responsibilities:- Provide warm welcomes and exceptional service to guests from around the world.
- Guide guests through the registration process, issue unit keys, and provide information about the resort and local attractions.
- Process cash and credit card transactions with accuracy and efficiency.
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
- Reserve and confirm reservations for individuals and/or groups.
- Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner.
- A dynamic and inclusive work environment where you can grow and develop your skills.
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as flexible spending accounts and life insurance.
- Opportunities for professional development and advancement within our company.
- A competitive salary and bonus structure.
- A fun and supportive team culture that values work-life balance.
- Professional appearance and a positive, can-do attitude.
- Excellent communication skills with the ability to read, write, and understand English.
- Ability to solve problems with minimal supervision.
- Basic math skills and knowledge of proper cash handling procedures.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and organization skills.
- Basic computer and office skills.
We're an equal opportunity employer and welcome applications from diverse candidates. If you require any reasonable accommodation to complete your application, please email your request to [insert email].
