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Client Relations Specialist

2 months ago


Kansas City, Missouri, United States SS&C Technologies Full time
Job Description

Title: Client Relations Specialist - Triage Support

Location: Hybrid - Braintree Hill Park, MA metro area ONLY

Job Summary:

SS&C Technologies is seeking a skilled Client Relations Specialist to join our team. As a key member of our Client Support team, you will work closely with functional teams to facilitate the resolution of client-reported issues, service requests, and operational issues. Your expertise will be crucial in maintaining client satisfaction and ensuring smooth operations for effective retirement solutions.

Key Responsibilities:

* Research and resolve client-reported issues, utilizing strong problem-solving skills to make a real difference.
* Prioritize client requests based on impact and urgency, ensuring every client feels valued.
* Collaborate with talented programmers to uncover and resolve system defects, providing valuable input to our success.
* Communicate complex concepts clearly and concisely to clients, enhancing their understanding and confidence.
* Provide around-the-clock assistance for retirement plan clients, ensuring their peace of mind.
* Develop expertise on the functionality and products of retirement solutions systems, empowering both you and our clients.

Requirements:

* Bachelor's degree and 2 years of work-related experience or Master's degree or 4 years equivalent work-related experience - Retirement Plan Services experience a MUST.
* Knowledge of retirement plan industry is REQUIRED.
* Customer Service experience as it relates to Retirement Services.
* Attention to detail, Multitasking skills, Curiosity and the desire to learn.
* Ability to communicate concisely and effectively verbally and in writing.
* Efficient time management with strong organizational skills and able to work in a fast-paced team environment.
* Solid computer skills and general knowledge of qualified plan systems like TRAC.
* Able to work in the local office 6 days per month.
* SQL, PowerSelect, or TSO knowledge a plus.

What We Offer:

* Flexible work environment with a hybrid work model and business casual dress code.
* Generous 401(k) matching program, tuition and professional development reimbursement opportunities.
* Unlimited personal and vacation time off, sick leave policy, paid company holidays.
* Medical, dental, vision, life insurance, short and long-term disability, global employee assistance, parental leave, and more.
* Committed to being an organization that welcomes, celebrates, and thrives on diversity.
* Hands-on and customized training, including technical and e-learning resources.
* Discounts on fitness memberships, cell provider, childcare, travel, and more.

How to Apply:

Thank you for your interest in SS&C Technologies. To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.