Senior Client Relations Specialist

20 hours ago


Kansas City, Missouri, United States SS&C Full time
Job Summary

We are seeking a highly skilled and experienced Sr. Client Relations Specialist to join our team at SS&C. As a key member of our client relations team, you will be responsible for establishing and leading collaborative relationships between our customers and the SS&C organization.

Key Responsibilities

* Communicate with customers via conference calls, written electronic correspondence, and in face-to-face meetings
* Educate customers on implementing our products and services
* Analyze, anticipate, and identify customer needs and recommend innovative solutions
* Complete system change requests
* Research and resolve any system issues reported by customers
* Leverage extensive in-house training programs for industry knowledge and product expertise
* Mentor & lead less experienced associates
* Establish work priorities, plan projects, and ensure timelines are met
* Prepare status reports for customers
* Coordinate face-to-face meetings with customers onsite and at their location
* Ensure contractual obligations are achieved
* Assist with budgeting, billing, and contract administration
* Assist in onboarding new customers as they transition to SS&C's industry leading solutions

Requirements

* Bachelor's degree and 3+ years of client facing work-related experience required
* Excellent written and verbal communication skills
* Strong project management skills
* Problem solving and numerical reasoning skills; ability to analyze data and take action
* Career oriented, highly motivated, and self-starting individual
* Ability to work in a fast paced, team environment
* Efficient time management with strong organizational skills
* Ability to quickly learn and adapt to new systems, processes, plans, and programs
* Proficiency in use of business productive tools such as word processing, spreadsheets, data management, project management, and presentations
* Proficiency in use of tools such as word processing, JIRA, Chorus/AWD, TA2000, 3270, and Microsoft Excel

What We Offer

* Excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan
* Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws

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