Patient Registration and Scheduling Specialist
2 weeks ago
Overview:
Are you dedicated to delivering outstanding care and assistance to patients from their first interaction? Join our team as a Patient Registration and Scheduling Specialist, where you will be instrumental in facilitating a seamless and effective experience for our patients.
As the initial point of contact, you will have the chance to create a positive impression by offering warm and empathetic service while efficiently handling administrative responsibilities.
Previous experience in healthcare administration or customer service is advantageous but not mandatory.If you are eager to be part of a committed team focused on providing high-quality care to our community, we invite you to consider this opportunity and become a vital member of our healthcare family.
Compensation & Benefits:
Salary:
$20 to $26.75 per hour based on experience and qualifications
Additional Compensation:
Shift Differential, Annual Increases, Paid Time Off
Benefits Package:
medical, vision, dental, 401k with employer contribution
Educational Benefits:
Tuition Assistance, Student Loan Forgiveness
Additional Perks:
Onsite Gym, Wellness Programs, Discount Programs, Childcare Services
Work Schedule:
Full-time, daytime hours, 40 hours per week
This role involves greeting patients and their families, conducting patient registration, and gathering financial and insurance information for all patients accessing services.
Responsibilities include explaining and obtaining signatures on registration documents and legal forms, such as Consent for Healthcare Services, Financial Agreement, Advance Directive, and Patient Grievance policy.
About Foundation Health, LLC:
Foundation Health, LLC has been a provider of advanced medical services to the community for many years.
Key Responsibilities:
Conduct pre-registration and registration processes, verify insurance coverage, and obtain necessary authorizations. Calculate patient liabilities based on insurance benefits, collect deposits, and copayments. Ensure accurate and complete documentation in the patient records system to maximize reimbursement. Obtain all required signatures and documentation mandated by the patient's insurance plan. As needed, conduct bedside registration to expedite the patient registration process.
Provide financial counseling to patients and their families. Clarify financial policies and offer information on available resources and alternative payment options. Assist patients and their families in completing financial assistance applications when appropriate.
Act as a liaison between patients, the billing department, and payors to enhance account receivables performance, resolve outstanding issues, and maximize service excellence.
Communicate effectively with physicians, clinical staff, and Health Information Management Services to address outstanding issues and patient concerns.
Meet or exceed productivity standards. Complete daily tasks and maintain accurate production logs and records. Identify opportunities for process improvements and foster positive team dynamics.
Perform a variety of patient and financial service tasks.
May include responsibilities such as transporting patients, training new staff, managing patient valuables in accordance with policies, posting daily deposits, or fulfilling other assignments within the Patient Financial Services team.
Carry out all functions in accordance with established policies, procedures, regulatory requirements, and applicable professional standards.Deliver an excellent service experience to all customers by consistently demonstrating our core values and behaviors.
Qualifications:
High school diploma or equivalent experience.
Requires strong customer service skills and knowledge, typically gained through one (1) or more years of relevant work experience.
Ability to manage multiple tasks simultaneously in a busy environment with minimal supervision and work independently.
Excellent interpersonal, oral, and written communication skills are essential for effective interaction with diverse audiences.Must be comfortable with ongoing face-to-face interactions with patients and staff in a fast-paced medical office setting.
Proficiency in common office software, including word processing, spreadsheets, and databases is required.As is common in this field, variable shifts and hours, as well as on-call duties, may be necessary.
PREFERRED QUALIFICATIONS:
Experience with medical terminology is preferred.
Prior experience in clinic or hospital registration and prior authorizations is advantageous.
A notary license and relevant experience are preferred.
Additional related education and/or experience is a plus.
Foundation Health, LLC is an equal opportunity employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
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