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Patient Registration and Scheduling Specialist
2 months ago
Overview:
Join our dynamic team as a Patient Registration and Scheduling Specialist at Foundation Health, LLC.
In this pivotal role, you will enhance the patient experience by combining exceptional service with meticulous attention to detail to facilitate appointments and foster a welcoming environment.
Your organizational skills and compassionate approach will significantly impact the well-being of our patients.
Compensation & Benefits:
Salary:
$20 to $26.75 per hour, commensurate with experience and education
Additional Compensation:
Shift Differential, Annual Raises, Paid Time Off
Benefits Package:
Medical, Vision, Dental, 401k with employer contribution
Educational Support:
Tuition Assistance, Student Loan Forgiveness Programs
Additional Perks:
Onsite Fitness Center, Wellness Initiatives, Discount Programs, Childcare Services
Work Schedule:
Full-time, 40 hours per week, 5 days a week, Monday through Friday
In this role, you will greet patients and their families, manage patient registration, and gather financial and insurance information for all individuals seeking services at our facilities.
You will explain and secure signatures on registration documents and legal forms, including Consent for Healthcare Services, Financial Agreements, Advance Directives, and Hospital Grievance Policies.
About Foundation Health, LLC:
Foundation Health, LLC is a non-profit organization dedicated to serving the community.
As a Joint Commission-accredited entity, we pride ourselves on our high standards of care and a strong patient-to-nurse ratio.
Our location offers a unique blend of small-town charm and access to outdoor activities, creating an exceptional work-life balance.
Key Responsibilities:
Conduct pre-registration and registration processes, verify insurance coverage, and obtain necessary authorizations. Calculate patient liabilities based on insurance benefits, collect deposits, and copayments. Ensure accurate documentation in the patient records system to maximize reimbursement. Obtain all required signatures and documentation as mandated by the patient's insurance plan. As needed, conduct bedside registrations to expedite the process.
Provide financial counseling to patients and their families. Clarify financial policies and inform them of available resources and payment options. Assist in completing financial assistance applications when appropriate.
Act as a liaison between patients, the billing department, and payors to enhance account receivables performance, resolve outstanding issues, and ensure service excellence.
Collaborate with physicians, clinical staff, and Health Information Management Services to address patient concerns and needs effectively.
Perform a variety of patient and financial service tasks.
May include responsibilities such as transporting patients, training new staff, managing patient valuables according to policies, posting daily deposits, or fulfilling other assignments within the Patient Financial Services team.
Execute all functions in accordance with established policies, procedures, regulatory requirements, and professional standards.Deliver an exceptional service experience to all customers of Foundation Health by consistently demonstrating our core values and leadership behaviors.
Qualifications:
High school diploma or GED equivalent.
Requires strong customer service skills typically gained through one (1) or more years of relevant experience.
Ability to manage multiple tasks simultaneously in a busy medical office environment with minimal supervision.
Excellent interpersonal, oral, and written communication skills are essential for effective interaction with diverse audiences.Proficiency in common office software, including word processing, spreadsheets, and databases is required.
PREFERRED QUALIFICATIONS:
Experience with medical terminology is preferred.
Prior experience in hospital registration and prior authorizations is advantageous.
A notary license and relevant experience are preferred.
Additional related education and/or experience is a plus.
Foundation Health, LLC is an EEO/AAP employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
